FCSD Zone Manager
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Job Location:
Szentendrei - Hungary
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a FCSD Zone Manager to join us in our Aftersales Team in our Szentendre office.
Responsibilities
Responsible for the activities in Service & Parts Business in the zones. The main responsibilities cover of supporting the operations of dealers within the zone by:
- Managing day-to-day operations of the dealers ensuring timely and high-quality background for our business partners
- Monitoring and analysing dealers parts and service performance metrics and implement strategies to achieve objectives
- Supporting the dealers with initiatives to be able to increase the part sales and motivating them to keep high level of workshop efficiency and utilization
- Planning and Implementing the Service marketing activities
- Protection of parts-purchase loyalty
- Development of new Businesses
- Process Improvement Activities in the Service & Parts Business
Building relationships and support functions
- Establish and maintain strong relationships with workshops addressing any concerns and ensuring a high level of service is maintained; provide feedback to the HUN FCSD Field Operations Manager about the dealers performance and other Aftersales projects as required.
- The dealers part sales performance has to be continuously evaluated in accordance with the annual budget and also with the objectives defined by the various part bonus programs.
- The Zone Manager should give practical advises to the dealers Aftersales & Parts Managers as well as MDs regarding the parts sales channels (special focus on Service CV & Fleet Wholesale) and growth opportunities service key performance indicators and aftersales marketing.
Promotion and building customer trust
- Introduction and supervision of process improvement in the areas of Service and Parts to maximize the customer satisfaction within the service organization as well as productiveness and efficiency.
- The Zone Manager has to promote the loyalty products and strategic sales tools (e.g.: Service Traffic Ambition Reward program Extended warranty Service packs Video Check FordPass) and support the products market implementation through providing best practice information.
Supervision
- Control of the service standards. Assure that the dealers follow all Company guidelines regarding the Service and Parts Business.
- Assure that the dealers permanently check the repair quality and implement the correction measures.
Qualifications
University or College Degree
At least 3 years experience in marketing sales and service preferably automotive area
Sales/Aftersales field experience is an advantage
Very good command of English both written and spoken
Excellent communication/presentation skills and good organizational abilities
Proactive self-starter and a team player with the ability to multitask while paying strong attention to detail
Ability of seeking business/growth opportunities
Analytical and Financial Skills
Traveling by car within Hungary (Driving licence B is mandatory)
Strong MS Office skills (Excel Word PowerPoint)
Working hours: 40 hours / week
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Industrial Engineering
- Retail Sales
- Cleaning Experience
- Business Management
- OSHA
- Medical Imaging
- Process Engineering
- Supervising Experience
- Project Implementation
- Retail Management
- Contracts
About Company
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