Software Engineer III Cloud Contact Center Engineer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At JP Morgan Chase we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. Thats why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up offering you the chance to join us and make a significant impact.
As a Software Engineer III - Cloud Contact Center Engineer at JPMorgan Chase within Chase UK you will design implement and support our enterprise contact center solutions using Amazon Connect and AWS services
Job Responsibilities
- Design deploy and manage Amazon Connect contact center solutions for voice and chat.
- Implement and support call/chat flows IVR routing profiles queues and agent configurations in Amazon Connect.
- Integrate with CRM platform Salesforce.
- Integrate Amazon Connect with other AWS services (e.g. Lambda S3 DynamoDB Kinesis SNS/SQS CloudWatch).
- Develop and maintain infrastructure as code using Terraform for repeatable and scalable deployments.
- Collaborate with cross-functional teams to gather requirements and deliver robust contact center features.
- Monitor troubleshoot and optimize contact center performance and reliability.
- Automate operational tasks and deployments using CI/CD pipelines.
- (Optional/Plus) Develop backend services and integrations using Java or Python.
Required qualifications capabilities and skills
- Hands-on experience 3 years with Amazon Connect configuration and administration (working closely with contact center requirements).
- Strong knowledge of AWS services (Lambda S3 DynamoDB IAM CloudWatch etc.).
- Proficiency with Terraform for AWS infrastructure provisioning.
- Backend development experience in Java or Python or Golang
- Experience with contact center concepts: IVR call/chat routing agent management reporting.
- Familiarity with REST APIs CI/CD tools and automation.
- Excellent troubleshooting and communication skills.
Preferred qualifications capabilities and skills
- Experience with AWS CDK or CloudFormation.
- Knowledge of Amazon Connect AI Agents Amazon Connect Agent Workspace Amazon Lex(bots) Kinesis or other AWS AI/ML services.
- AWS certification(s) (e.g. Solutions Architect DevOps Engineer).
Required Experience:
IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
