DevOps Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation electronic signature and document management solutions. Our award-winning products -SignNow pdfFiller DocHub altaFlow Instapageand US Legal Forms- serve over hundreds of millions of users and more than one million customers worldwide helping organizations of every size digitize processes improve efficiency and transform how they work.
Were in an exciting phase of growth and transformation with teammates in more than 20 countries across three continents and main hubs in theUnited States Poland Romania Ukraine and Philippines.
At airSlate were building value for customers and a culture where growth and innovation go hand in hand. Were looking for people eager to shape products scale a company and thrive in a fast-moving environment.
Were looking for an early-career Technical Support Specialist to join our DevOps team at airSlate. This isnt a traditional helpdesk position its a structured entry point into a DevOps engineering career with real exposure to production infrastructure from day one.
Youll be part of an on-call rotation responding to live incidents processing infrastructure requests and gradually taking on more complex tasks like Terraform PRs CI/CD pipeline debugging and AWS and Kubernetes troubleshooting. The team operates on a clear competency framework that takes engineers from Basic to Expert across all major DevOps domains so your growth here is intentional and supported.
This role is a great fit if youve already started your DevOps journey through courses home labs certifications or self-study and youre ready to accelerate by working with real systems.
What Youll Do:
- Join a shift-based on-call rotation (evenings and weekends included) and serve as the first line of response for infrastructure incidents via Opsgenie and Slack;
- Handle service desk requests document actions in incident threads and write shift handoff notes;
- Review Terraform PRs debug CI/CD pipelines and run AWS diagnostics;
- Troubleshoot ECS and Kubernetes environments;
- Take on progressively more complex infrastructure tasks as your skills grow.
What Were Looking For:
- Recent DevOps learning activity (courses certifications home lab or AI-assisted learning);
- Comfortable working in the Linux terminal: navigation diagnostic commands (
topgreptailps) logs file permissions; - Solid understanding of networking fundamentals: IP addressing DNS TCP/UDP OSI model;
- At least foundational knowledge of Docker containerization vs. virtualization basic commands;
- Fluent in Ukrainian or Russian;
- Intermediate English level;
- Comfortable with shift work and on-call duty including a 1.5-minute response time for critical alerts.
Work Schedule
Schedule:
Standard work week follows typical hour schedule with defined start and end times
On-call duty week involves 24/7 coverage with specific structure: regular working hours (approximately 9 AM to 6 PM) plus on-call phone availability during non-working hours
During on-call week engineers must be prepared to respond to incidents (MTTA <90sec) within 5 minutes maximum and should remain near a computer.
Incident frequency during on-call week varies significantly: can range from 1-2 calls to 3-4 calls per week with some weeks having no calls and others having calls nearly every day
On-call duty is not compensated as overtime but engineers receive one additional day off after the on-call week.
What we offer
Flexible working environment- Our teams operate across the globe. We value inperson collaboration in our hubs but we also embrace remote and hybrid working. You can work from one of our offices in the United States Poland Romania or Ukraine or remotely from many countries.
Competitive compensation and stock options- We offer salaries that reflect local market conditions and experience plus a performance-based bonus system and stock options so you share in the companys growth.
Professional growth and learning- We invest in your development through courses conferences and access to learning resources. We encourage career growth and internal mobility supporting teammates who want to explore new opportunities within airSlate.
Health and wellbeing- We provide comprehensive benefits tailored to each country including health coverage wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days when everyone takes time off to rest and recharge.
Familyfriendly culture- Family life is part of who we are and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids to company-wide family days and our pet-friendly approach were committed to making work and life easier to balance.
Giving back- We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions matching employee donations and supporting causes chosen by our teams.
Open communication- We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO we make sure everyone has the chance to be heard and to influence how we grow.
It is airSlates policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race religion ethnicity color sex sexual orientation gender identity or expressions transgender status sexual and other reproductive health decisions marital status age national origin genetic information ancestry citizenship physical or mental disability veteran or family status or any other basis protected by applicable national federal state provincial or local law. airSlates policy prohibits unlawful discrimination based on any of these impermissible bases as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law where applicable airSlate will consider for employment qualified applicants with arrest and conviction records.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
We build automation products that keep work moving. From editing and signing documents to automating business processes—discover how airSlate helps teams work smarter and grow faster.
