Senior DevOps Engineer

We are looking for a Senior DevOps Engineer to be responsible for the operational stability reliability and availability of a largescale global IVR and contact center platform supporting missioncritical customer interaction flows.
In this role you will focus on production operations system monitoring incident response and reliable deployments across AWSbased cloud and onpremises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure application and voice layers.
The Senior DevOps Engineer will work closely with IVR Engineers Application Architects Data Engineers Data Analysts QA and external partners to support releases investigate production issues and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure networking and voice systems combined with an operationsfirst productionfocused mindset.

Responsibilities

• Own the operational stability availability and reliability of a global IVR platform across AWS and onpremises environments
• Support production deployments environment configuration and release activities
• Manage daytoday operations of highavailability IVR and voice platforms
• Monitor system health performance and availability using logs and metrics
• Respond to and participate in production incident investigation and resolution
• Troubleshoot infrastructure application voice SIP and callflowrelated issues
• Collaborate with engineering architecture QA and analytics teams during incidents and releases
• Participate in oncall rotations and offhours production support as required
• Integrate security best practices (secure-by-default) into the pipeline including access control and vulnerability scanning

Qualifications :

• 7 years of experience supporting production systems in a DevOps SRE or operationsfocused role
• Strong working knowledge of AWS cloud services
• Strong handson experience with EC2 ECS/EKS Lambda API Gateway S3 IAM and VPC networking
• Strong experience with Unix/Linux production environments
• Experience supporting AWShosted relational databases (e.g. Amazon Aurora MySQL PostgreSQL) in production environments
• Solid understanding of networking fundamentals (DNS TCP/IP routing firewalls)
• Experience with Infrastructure as Code (IaC) concepts and practices
• Ability to run network and traffic analysis tools (e.g. Wireshark)
• Strong troubleshooting investigation and productionsupport skills
• Ability to collaborate effectively across engineering architecture data and operations teams

Nice to have

• Programming in Golang 
• Experience with CloudFormation

Additional Information :

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time