Spa Operations Support Manager | ESPA

Life at THG Beauty

We know that beauty isnt one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone everywhere empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1300 third-party beauty brands through online retail sites LOOKFANTASTIC Cult Beauty and Dermstore THG Beautys ambition is to be the global digital partner of choice across the beauty industry supporting the channel shift to online.

THG Beautys breadth of relationships is unique to the beauty market; it engages with brands as a retailer a brand owner and a product developer and manufacturer making it the industrys digital strategic leader.

Why be a Spa Operations Support Manager at THG Beauty

Universally recognised as one of the worlds leading Spa and Skincare Brands ESPAs inspirational vision and innovative approach continues to shape the Luxury Spa Industry.Working as an Spa Operations Support Manager you will bea key Ambassador of the ESPA brand and will work directly with the Spas within our APAC portfolio to ensure efficient product orders managing this process through to delivery at property.

AsSpa Operations Support Manager youll:

• Manage stock orders efficiently by working with THG central teams sharing proforma invoices and recommending substitutes for out-of-stock items.
• Oversee end-to-end order processing from placement to delivery providing timely updates to spa operations and property teams.
• Ensure compliance with credit control checks and resolve issues quickly to avoid delays in order release.
• Maintain training standards by ensuring all accounts provide qualified staff for ESPA treatments.
• Collaborate within the spa division taking direction from VP Spa Operations to develop skills learn systems and stay accountable.
• Understand spa operations holistically including contracts billing financials marketing personnel and training to support business success.
• Deliver exceptional customer satisfaction through effective communication and proactive problem-solving.
• Prioritize tasks and manage time effectively to meet processing timelines and organizational goals.
• Uphold ESPA & THG brand values in all interactions and operational decisions.
  

What skills and experience do I need for this role

• Strong customer service background with a focus on customer experience

• Organised and methodical in ways of workingindependently.

• Self-efficient and able to take ownership ofdaily tasks.

• Able todemonstrate5-star email and telephone etiquette

• Confident with Microsoft Office with a background of working with various IT software

• Additionallanguages spoken are beneficial but nota must

• Able to communicate effectively with key stakeholders such as:PurchasingManagers Spa Directors and House Keeping Managers and Senior Managers within THG/ESPA

• Able to communicate with customers and provide marketing supportor related materials to support customer retail sales and promotions.

• Able to keep records of orders processed marketing materials credit notes due to customers in an orderly andtimelymanner.