Senior Software Engineer
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Optimizing video conferencing technologies SIP/H.323 VoIP and real-time communication systems.
- Work with network protocols such as TCP/UDP/IP HTTP/S TLS/SSL SIP/H.323 XMPP and WebSocket .
- Owning and delivering high-quality timely RCAs for critical incidents to identify underlying issues and prevent recurrence. Conduct deep analysis of logs metrics signals and system diagnostics to uncover root causes.
- Collaborating closely with Engineering SRE Product Managers and Developers to drive product quality and performance enhancements. Provide actionable customer insights and feedback to improve workflows resiliency and user experience.
- Driving innovation within support workflows to reduce manual effort and improve debugging efficiency. Develop automation utilities scripts and tools that accelerate troubleshooting and improve customer experience.
- Facilitating customer debugging calls and guide teams through complex technical investigations. Create and share troubleshooting documents best practices and internal knowledge resources
- 6 years of relevant industry experience in service engineering support engineering or technical operations.
- Provide expertise in Microsoft 365 Exchange Azure AD and SSO.
- Provide API troubleshooting platform configuration and RESTful integrations. Have knowledge of at least one programming language (Python Java C# C JavaScript etc.). Understanding of SQL queries; knowledge of MySQL DynamoDB MongoDB or other relational/NoSQL databases.
- Demonstrate working knowledge of Microsoft Teams Webex or other UC solutions.
- Understand Windows macOS Linux; iOS/Android familiarity
Salary Range or On Target Earnings:
Minimum:
$98900.00Maximum:
$228700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
Senior IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
