Customer Care Advocate I
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Job Location:
Chambersburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Regal Rexnord is seeking a Customer Care Advocate I within the Industrial Components division to join the TB Woods Customer Care Team. The Customer Care Advocate I is the departments primary resource for data entry responsibilities. This position enters transactions into the ERP system for customer orders certificates of origin returns and credits. They also triage customer cases and assign them to the appropriate customer service team member for resolution.
Key Outcomes:
- Enter orders with accuracy to achieve 90% or better service level targets based on set service level parameters
- Process credits and returns within 90% of specified service level targets.
- Ensure that a minimum of 90% of all customer service cases are assigned to appropriate customer service team members within 60 minutes of case creation.
- Ensure that 100% of customers are sent order acknowledgements and order details upon order entry.
Critical Competencies:
- Teamwork: Reaches out to peers and cooperates with leaders to establish an overall collaborative working relationship
- Communication: Speaks and writes clearly and articulately.
- Adaptable: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
- Calm Under Pressure: Maintains stable performance when under heavy pressure or stress
- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
- Listening Skills: Lets others speak and seeks to understand their viewpoints
- Work Ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard
- Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude
Required Skills and Qualifications
- High School Diploma or GED required
- Moderate level of computer skills required
- Moderate level of Microsoft Office skills required
Preferred Skills and Qualifications
- Post High School Education Training or Certifications preferred
- Minimum of 1 year of Customer Service experience preferred
- Experience working within CRM and/or ERP systems preferred
Organizational Fit
About Company
Regal Beloit and Rexnord Corporation merged in 2001 to create Regal Rexnord. Find out more about the brands that make up our power transmission portfolio.
