Integration Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.
Join a dynamic global team at 8x8 where youll design and deliver custom-built integrations and enhancements for our award-winning suite of cloud communications solutionsincluding UCaaS CCaaS CPaaS and AI/ML-powered technologies.
As a Software Integration Engineer youll work closely with enterprise clients to integrate 8x8 with CRM platforms workforce management tools conversational AI and other third-party applications.
Your experience in software development deep understanding of contact center and telecom technologies and proficiency in conversational AI and NLP will enable you to build high-impact customer-specific solutions that extend the power of our platform.
Key Responsibilities
Customer-Facing Engineering: Partner directly with 8x8 solution architects and our enterprise clients to gather requirements design solutions and deliver integrations aligned to Statements of Work (SOW).
Solution Development: Build/Scope and implement custom applications and integrations using 8x8 APIs and third-party tools.
Project Delivery: Manage deployment and configuration of 8x8 systems ensuring successful implementation across complex environments.
Stakeholder Communication: Present solutions clearly to a range of stakeholdersfrom technical teams to executive leadership.
Business Contribution: Support the achievement of professional services revenue goals and contribute to solution profitability.
Core Requirements
Bachelors degree in Computer Science Engineering or a related technology field.
Hands-on experience with scripting languages including Python and JavaScript.
Strong understanding of RESTful APIs and integration methodologies with third-party systems.
Professional communication skills and comfort in customer-facing roles.
Familiarity with CRMs such as Salesforce Service now or MSDynamics
Preferred Qualifications
Background in contact center technologies VoIP and video conferencing platforms is highly desirable.
Experience configuring 8x8 systems and scripting integrations.
Experience with NLP and conversational AI/ML solutions (chat and voice).
Work Arrangement
Shift: US / UK hours
Setup: Hybrid; onsite at our BGC office every Tuesday and Wednesday.
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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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Required Experience:
IC
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
The 8x8 unified platform for contact center, business phone, video, chat, and APIs helps companies of any size deliver differentiated customer experiences.
