Desktop Support Specialist Team Lead
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Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summit Technologies Inc. - Fort Sill OK United States
Summit Technologies Inc. is seeking a Site Manager / Desktop Support Specialist with technical experience supporting Tier I & II desktop environment comprised of Microsoft-based client systems enterprise applications and classroom audiovisual technologies in a DoD environment and experience with daily operations and management of a technical delivery this dual hatted role you will manage the technical delivery team and also deliver technical services.
This on-site opportunity is located at Fort Sill OK and requires an active DoD secret clearance.
Responsibilities:
- Lead and manage a technical team of up to 20 employees.
- Manage service delivery service level agreements deliverable management including assembling various reports as required.
- Manage scheduling daily operations and priorities and supporting surge needs as needed.
- Establish new maintain delete and troubleshoot Microsoft Intune accounts/client systems.
- Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call remote control and at user locations.
- Maintain local standard operating system and local standard client application software to current Army configuration service pack patch security fixes and virus definition standards.
- Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
- Provide daily on-site operational and sustainment Tier I initial support for installed classroom audiovisual equipment (including networking and TEAMS video conferencing).
- Install configure and maintain desktop Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) authorized client applications.
- Configure Standard Army application systems.
- Install configure and maintain desktop applications.
- Assist System Administrators with testing of local client applications and security patches.
- Create/update documentation for conventional technical processes (Continuity Books).
- Assist in the preparation of technical documentation and configuration change requests.
- Provide guidance to desktop services technicians assigned users and peers.
- Perform commercial hardware repair on computer systems.
- Complete other assignments as requested.
Experience Required:
- Minimum of five (5) years of client support in a Microsoft Windows-based environment (currently Windows 11 & Microsoft 365) in a DoD enterprise IT environment.
- Minimum of two (2) years of team or site lead experience supporting Tier I & Tire II desktop support environment.
- Demonstrated experience in leading and managing a technical team of up to 20 employees.
- Demonstrated experience in service delivery SLA management and deliverable management including assembling various reports as required.
- Experience in managing scheduling priorities and supporting surge needs as needed.
- Experience with providing Tier I & Tier II client support for users on Microsoft Windows in a Microsoft Intune environment using Microsoft 365 applications (Outlook OneDrive Word PowerPoint Excel OneNote SharePoint Teams Viva Engage and Access).
- Three years of experience in troubleshooting and resolving desktop issues or user problems.
- Three plus years of demonstrated experience in PC imaging connectivity remote printer setup and troubleshooting automated E-Mail systems in an enterprise setting.
- Demonstrated ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
- Three plus years of experience in implementing security systems to include managing and issuing passwords establishing user/group accounts and recommending and developing file permission attributes.
- Demonstrated understanding and experience with general connectivity issues in LAN/WAN/Internet environments and network protocols such as TC/PIP
- Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
Education & Certification(s):
- Associates degree in information systems / computer science.
- Three (3) years of technically related field experience in desktop support or network administration may be substituted in lieu of an associates degree.
- Active Security CE (MD-101 (Managing Modern Desktops) certification or equivalent) must be completed prior to start of employment and maintained through employment period.
Security Clearance:
- This position requires an Active DoD Secret.
If you are qualified and want to be considered for this position please supply the following to: and please put the job number 6917 in the subject line:
- Updated resume including MM/YYYY for each employer.
- Best times/dates to interview (plus phone # you can best be contacted at).
- Availability to start once given formal offers.
Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity national origin disability or veteran status.
Required Experience:
IC
