QCS Field Service Technician

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Your Role and Responsibilities:

In this role you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: #LI-Onsite in Kaukauna WI

You will be mainly accountable for:

• Maintain quality control hardware and software (cleaning debris from sensors troubleshooting electrical and mechanical issues with the frame and sensor package troubleshooting the computer system and HMI/control software and maintaining the working state of the entire ABB quality control solution)
• Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Deal directly with and communicate effectively with plant operators plant management 3rd party vendors and other ABB personnel in support of service operations.
• Rotational on-call for 24-hour emergency support service requests.
• Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
• Play an active role in various projects such as upgrades new installations or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.
• Applying safety rules and safe practices as well as environmental responsibilities during all service activities.
• Leading Health Safety and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
• Identifying new service business opportunities in close cooperation with customers and ABB teams.
• Coaching technicians and engineers and supervising complex site activities and developing mentoring and providing technical guidance to colleagues. Acting as a trainer when needed for both team members and customers.
  

Our Team Dynamics
Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

• Associates degree and 2 years of electrical/electronics instrumentation or process control related experience required; OR HS diploma/GED and 4 years of related experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters.
• Mechanical/Electrical aptitude including; a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and troubleshoot electrical systems; ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment; ability to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control preferred.
• Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 15% for training and assisting other sites as needed.
  

Whats in it for you

We give you the space to lead the support to grow and the chance to make a difference. Whether youre solving problems building something new or helping others succeed your impact is real. Youll be part of a team that values your voice and celebrates your progress.

Benefits: Our benefits Competitive comprehensive and crafted with you in mind.

The Automation - Process Industries Division serves the mining minerals processing metals cement pulp and paper battery manufacturing and food and beverage as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems increase productivity and reduce overall capital and operating costs for customers. For mining metals and cement customers solutions include specialized products and services as well as total production systems. The Division designs plans engineers supplies installs and commissions integrated electrical and motion systems including electric equipment drives motors high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling mining operations aluminum smelting hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems quality control systems drive systems on-line sensors actuators and field instruments. Digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity and reduce maintenance and energy costs.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-KP1

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.