Hotel Reception Team Member

With enviable views of the Firth of Forth and Bass Rock Marine North Berwick rises from the East Lothian landscape to offer guests a quietly elegant escape - its a place where hospitality comes to life.

We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a smooth check-in or helpful local advice we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It

We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As a Reception Team Member youll be the first point of contact for our guests and play a key role in setting the tone for their stay. Youll deliver warm welcomes smooth departures and everything in between with professionalism and a genuine smile.

What Youll Do

Youll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls emails and reservations with accuracy and care.
• Processing payments and compiling guests bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities services and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

What Were Looking For

Were looking for friendly confident team members who are passionate about delivering great guest service.

Youll have:

• A warm welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts including evenings weekends and holidays.
• Previous experience in a similar role is a bonus but not essential full training will be provided.

The Perks

We recognise and reward the hard work and dedication of our team with a competitive benefits package including:

• Uniform
• Meals whilst on duty
• Opportunities for training and career development including apprenticeships
• Discounts on hotel stays and dining for you and your family
• Exclusive shopping discounts via our benefits platform
• Free car parking
• Employee Assistance Programme
• Pension from Day 1 (if eligible)

Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

About Us
Marine & Lawn Hotels & Resorts is a collection of unique story-rich hotels located in some of the worlds most iconic destinations.