Business Support Officer (Redeployment)

• Suffolk County Council
• Address: Endeavour House Ipswich IP1 2BX. Hybrid Working
• Salary: 25185per annum
• Hours: 37 hours a week
• Contract: Permanent

This post is open to current Suffolk County Council staff on redeployment only.

At Suffolk County Council every role is a chance to create positive change. As a Business Support Officer in the Resolution and Tribunal Statutory SEND Service Team youll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action.

Reimagine the possibilities.

Your role and responsibilities

• Day to day administrative duties related to SEND and inclusion.
• Monitor and process group email inboxes
• Ability to apply knowledge of General Data Protection Regulations and how to apply this when working with confidential information
• Working effectively as a member of the team to ensure that a clear audit trail is provided for shared working and wider team cover
• Work closely alongside Resolution and Tribunal Officers ensuring work is processed to timescales.

You will need

• A passion for making a positive difference in Suffolk.
• Great time keeping skills
• Ability to multitask and work within a fast-paced environment
• Document management and record keeping. Following alongside our GDPR regulations
• Polite and punctual communication skills. Use of email post and other MS software

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The Special Educational Needs and Disabilities (SEND) Services team works closely with families schools and other professionals to assess childrens needs and develop Education Health and Care Plans (EHCPs).The service manages a wide variety of work such as reviews of EHCPs arranging commissioned provision consultations for mainstream and specialist placements.

The service now operates within several focused teams with strong cross team working and a commitment to ensuring all contribute to service wide priorities.

The Resolution and Tribunal Team oversee all work relating to appeals mediations and tribunals. They aim to seek resolutions as soon as possible working closely with parents carers and other professionals involved. They inform ongoing service developments checking that lesson learnt through their work are shared and appropriately acted upon.

We work alongside; Special Education Services SEND Funding and Provider Services and Educational Psychology and Therapeutic Services Social Care and Health and we are all dedicated to helping children and young people achieve their individual outcomes.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Imogen Munford on or for a casual conversation about this role.

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Tell us about a time when you were responsible for managing a high volume of administrative work with competing deadlines. How did you ensure accuracy and timeliness
2. Tell us about a time you had to communicate sensitive or complex information via email or written correspondence. How did you ensure your message was clear and professional
3. Have you ever been responsible for monitoring a shared or group inbox How did you ensure queries were logged prioritised and responded to appropriately

Please note:Without a supporting statement your interest will not be supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please seeourHow to Apply page.

We value authentic applications thatshowcaseyour genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also readourUsing AI in Your Application and Interview guidanceto understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or haveadditionalsupport needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.You can find examples ofpossible adjustmentsonourReasonable Adjustment pages. Ifyoureinvited to the next stageyoullhave another chance to request adjustments.

Closing date:11.30pm 10 March 2026

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.