ICQA Area Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Do you aim to have a dynamic impact on the world Are you up for creating solutions and solving tomorrows problems today Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazons rapidly growing operations network: they are where we manage our fast-moving each fulfillment center our teams stow deliveries pick products package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control quality assurance and problem solve operations within the fulfillment center
Partner with Operations and other Support teams to establish influence and adhere to policies and procedures
Ensure compliance with safety programs and SOX regulations
Analyze inventory defects problem solve issues or customer defects data to identify corresponding actions plan that improve quality
Conduct short-term (weekly) and mid-term (month/quarter) labor plans forecasting capacity needs staffing plans and schedules
Support in interviewing and training fulfillment center Area Managers
A day in the life
You will lead a department responsible for inventory control quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team where youll review previous day performance and address any ongoing issues. Throughout the day you will review inventory discrepancies and quality performance analyze data looking for trends and opportunities for process improvement collaborating with your own team of Area Managers and hourly Associates with other partners in FC operations or with central teams that own Catalogue Procurement Supply Chain Process Engineering Loss Prevention and Program Management. You will spend time on the floor observing processes and ensuring safety standards are maintained in you area. Youll also dedicate time developing your Area Managers providing feedback and identifying training needs. You will finish the day knowing youve contributed to maintaining inventory accuracy resolving quality challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers at the lowest possible cost. The Vision of ICQA is to exceed customers expectations both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive stow count pick pack & ship) up to our sellers and customers. We lead with empathy to create a safer more productive higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
- - A degree from an accredited university or equivalent experience in operations management
- - Relevant experience in performing data analysis and understanding data sets and tools
- - Proficient in the local language and English both spoken and written
- - Advanced MS Office suite user especially Excel
- - Previous experience leading teams
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
- A resilient focused problem solver and self-starter with the ability to multi-task and prioritize in a complex and ambiguous environment
- Strong commitment to employee development as well as an exceptional level of dedication motivation to team management
- Proven ability to influence peers or stakeholders with varying levels of seniority within Ops organization
- A focused problem-solver and self-starter with the ability to multi-task and prioritize in a complex environment
- Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control quality assurance and problem solve operations within the fulfillment center
Partner with Operations and other Support teams to establish influence and adhere to policies and procedures
Ensure compliance with safety programs and SOX regulations
Analyze inventory defects problem solve issues or customer defects data to identify corresponding actions plan that improve quality
Conduct short-term (weekly) and mid-term (month/quarter) labor plans forecasting capacity needs staffing plans and schedules
Support in interviewing and training fulfillment center Area Managers
A day in the life
You will lead a department responsible for inventory control quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team where youll review previous day performance and address any ongoing issues. Throughout the day you will review inventory discrepancies and quality performance analyze data looking for trends and opportunities for process improvement collaborating with your own team of Area Managers and hourly Associates with other partners in FC operations or with central teams that own Catalogue Procurement Supply Chain Process Engineering Loss Prevention and Program Management. You will spend time on the floor observing processes and ensuring safety standards are maintained in you area. Youll also dedicate time developing your Area Managers providing feedback and identifying training needs. You will finish the day knowing youve contributed to maintaining inventory accuracy resolving quality challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers at the lowest possible cost. The Vision of ICQA is to exceed customers expectations both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive stow count pick pack & ship) up to our sellers and customers. We lead with empathy to create a safer more productive higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
- - A degree from an accredited university or equivalent experience in operations management
- - Relevant experience in performing data analysis and understanding data sets and tools
- - Proficient in the local language and English both spoken and written
- - Advanced MS Office suite user especially Excel
- - Previous experience leading teams
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
- A resilient focused problem solver and self-starter with the ability to multi-task and prioritize in a complex and ambiguous environment
- Strong commitment to employee development as well as an exceptional level of dedication motivation to team management
- Proven ability to influence peers or stakeholders with varying levels of seniority within Ops organization
- A focused problem-solver and self-starter with the ability to multi-task and prioritize in a complex environment
- Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Sales Experience
- Direct Sales
- retail Experience
- Hospitality Experience
- Management Experience
- Process Improvement
- Outside Sales
- Team Management
- Kaizen
- Leadership Experience
- Public Speaking
- Supervising Experience
About Company
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