Customer Care Consultant
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
HBX is a global e-commerce platform and retail destination for the worlds most well-known and up-and-coming brands in menswear womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture HBX focuses on delivering the latest trend-setting fashion accessories shoes home and lifestyle goods to its customers. With the HBX e-commerce platform shipping to over 80 markets worldwide it has a retail store in Hong Kong.
We are seeking a Customer Care Consultant to join our team! As the first point of contact this position will be responsible for handling daily communications with our global customers in a timely and professional manner. An understanding of how the e-commerce business operates will be beneficial to this role and the ability to work cross-functionally with all e-commerce departments will also be crucial. You will be working with a team to provide exceptional customer service. So if you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce then we want to meet you!
Responsibilities:
- Provide exceptional service across multi-channels for all customer communications.
- Handle cases with a high level of professionalism and customer centric mindset.
- Actively manage customer service related documents for internal tracking and cross team awareness.
- Maintain a high level of service awareness at all times.
- Work cross-functionally with other e-commerce departments.
- Support reporting manager with ad-hoc tasks and duties.
Requirements:
- Degree High Diploma or Associate Degree holder.
- Experience in customer service or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
- Fluent in Chinese and English for both spoken and written communication.
- Experience with CRM Case Management Live Chat AI tools is preferred.
- Excellent interpersonal and communication skills and the ability to build rapport with customers and relationship management.
- Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.
- Ability to multi-task and troubleshoot.
- Proficient in basic administrative office suite software e.g. MS Office Google Drive.
- Work hours: 13:00-22:00 (1.5 hour break)
- Available to work during the weekend busy periods and/or public holidays.
If you think youve got what it takes please provide your CV cover letter and expected salary.
This position is based and located in Shenzhen. Candidate must be eligible to work in China.
Personal data collected is for recruitment purpose only.
To ensure our hiring process is efficient and fair we utilize AI-powered tools for tasks such as initial application screening and resume analysis. By submitting your information you consent to this AI-assisted processing which serves only to aid our human recruitment team. Please be assured that all final employment decisions are made by human reviewers based on comprehensive judgment and oversight. For more information about how your data is processed please contact us.
Required Experience:
Contract
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
HYPEBEAST was launched in January 2005 as a one-stop news source for internet-savvy fashion enthusiasts. Frustrated with having to browse multiple sites to keep up with the latest information, the creation of HYPEBEAST allowed for the latest news to be broadcasted through one specific ... View more
