Senior Manager, Buyer Experience GBH
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
The Global Buyer Hub (GBH) team is dedicated to creating a seamless personalized and locally relevant shopping journey for eBay buyers worldwide. We support more than 150 markets and 11 languages ensuring global consistency while delivering experiences that reflect local expectations cultural nuances and buyer preferences.
To amplify our impact we are seeking a Senior Manager Buyer Experience who will play a crucial role in developing the strategy programs and execution across buyer preference management and site localization.
Job Responsibilities
Support the Buyer Experience strategy for GBH with a focus on buyer preference personalization and localized site experiences that drive growth and retention
Develop and execute in collaboration with the Product Team the localization roadmap ensuring that content navigation onsite features and end-to-end workflows are culturally relevant linguistically accurate and optimized for each market
Own the buyer preference framework defining how we capture manage and operationalize buyer choices to create more tailored high-value shopping journeys
Partner closely with Product UX Marketing Trust CS to identify and prioritize experience gaps develop solutions and deliver enhancements that improve overall buyer satisfaction
Oversee performance reporting and insights including analytics market performance reviews and executive-level presentations ensuring clear visibility into impact opportunities and progress.
Collaborate with international partners across regulatory legal content and monetization functions to ensure localized experiences meet operational compliance and commercial requirements.
Job Requirements
8 years of experience in Buyer Experience Localization Product Operations International Operations or similar fieldspreferably in a global digital-commerce environment.
Strong background in international market dynamics customer journey optimization and cross-market experience design.
Exceptional communication skills in English (spoken and written); additional languages are a plus.
Excellent stakeholder management abilities with proven experience influencing and partnering across Product Marketing Operations and regional teams.
Strong analytical problem-solving and strategic-thinking skills.
Demonstrated ability to prioritize plan and manage multiple initiatives in a fast-paced environment.
High personal initiative strong ownership mindset and a passion for eBays mission and for understanding customer needs.
Additional Details
The base pay range for this position is expected in the range below:
C$129200 - C$172500Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including RRSP eligibility various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
This job posting relates to an existing vacancy within eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility.
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Required Experience:
Senior Manager
Key Skills
- Purchasing
- Sourcing
- Procurement
- HR Sourcing
- SAP
- Supply Chain Experience
- ERP Systems
- negotiation
- Materials Management
- Manufacturing
- MRP
- Contracts
About Company
Founded in 1995 in San Jose, Calif., eBay (NASDAQ: EBAY) is where the world goes to shop, sell and give. Whether you’re buying new or used, common or luxurious, trendy or rare – if it exists in the world, it’s probably for sale on eBay. Our great value and unique selection help every ... View more
