Citizen Developer, Patient Experience

Union: Non-union 
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Patient Experience
Reports to: Manager Patient Education and Engagement
Hours: 3-5 hours per week
Salary: $34.57 - $51.85 per hour
Status: Casual
Closing Date: May 5 2026

Position Summary

The Power Platform Citizen Developer uses Microsoft Power Platform tools to design build and maintain low-code/no-code solutions that improve business processes and productivity in the Patient Experience Portfolio. Working closely with business informants this role turns business needs into secure scalable apps automations and reportswithout traditional software development. This role will be focused on supporting the UHN Patient Education collection the development of portfolio data dashboards and other Digital projects related to Patient Experience. Citizen Developers follow organizational governance security and data standards while enabling innovation at the departmental level.

Duties

• Design and build Power Apps (Canvas and/or Model-driven) to solve business problems
• Create and maintain Power Automate flows to automate manual or repetitive processes
• Gather requirements from business users and translate them into functional solutions
• Collaborate with patient experience teams peers subject matter experts and UHN Digital; Oversee and implement testing user acceptance and production deployment
• Governance and compliance
• Continuous improvement 

Qualifications :

• Minimum completion of a 2-year community college program in Information Systems Computer Science Engineering or related field or recognized equivalent
• At least 1-2 years of relevant experience
• Experience with Dataverse Power BI or AI Builder
• Familiarity with Power Platform governance models and environment strategies
• Understanding of basic security and compliance concepts
• Microsoft Power Platform certifications (e.g. PL-100 PL-200)
• Experience working in an enterprise or regulated environment
• Proficient in utilizing Microsoft Power Apps through hands-on experience
• Skilled in designing workflows with Power Automate
• Solid understanding of data concepts including tables relationships and permission structures
• Capable of integrating with Microsoft 365 services such as SharePoint Teams Outlook and OneDrive
• Demonstrates advanced troubleshooting abilities across Power Apps and Power Automate platforms
• Adept at diagnosing and resolving issues related to data permissions connectors and logic
• Utilizes logs run history and systematic testing to identify root causes of problems
• Strong problem-solving and analytical thinking
• Ability to translate business needs into technical solutions
• Good communication skills (technical and non-technical audiences)
• Attention to detail and commitment to quality

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time