Learning Experience Designer, Amazon Leo

At Amazon were inventing on behalf of customers and with Amazon Leo were redefining what global connectivity looks like. Our mission is to deliver fast affordable broadband to unserved and underserved communities around the world through a constellation of low Earth orbit (LEO) satellites. Every system we build helps connect people to education healthcare opportunity and each other.

As we scale our consumer customer support operations we are looking for a Learning Experience Designer to develop engaging effective training content for our B2C Customer Support team who serve Leo customers every day.

What youll do: Youll design and develop customer service training content that equips Leo B2C Customer Support with the knowledge skills and tools they need to deliver exceptional customer experiences. Youll build scalable learning solutions across onboarding product knowledge troubleshooting and soft skills.

The problems youll solve:
Translating complex Leo product and service information into clear accessible training content for frontline customer support agents
Designing learning experiences that work across diverse learner populations
Keeping training content current as Leo products policies and support processes evolve
Scaling content development to meet the demands of a growing global customer support organization
Measuring training effectiveness and using data to continuously improve learning outcomes


Key job responsibilities
Training Content Development:
Design and develop customer service training content including eLearning modules instructor-led training (ILT) materials facilitator guides job aids and microlearning assets
Build scenario-based and skills-based learning experiences that reflect real customer interactions and support workflows
Create and maintain onboarding curricula for new vendor and FTE Customer Support Associates
Develop product knowledge and troubleshooting training aligned to Leos evolving service offerings

Content Strategy and Stakeholder Collaboration:
Partner with CS Operations Quality Assurance and subject matter experts to extract knowledge and translate it into effective learning experiences
Collaborate with vendor training teams to ensure alignment on content delivery standards and learner outcomes
Support the development and maintenance of the Leo B2C CS curriculum ensuring content is accurate current and consistent across learner populations

Instructional Design and Innovation:
Apply adult learning principles and instructional design frameworks (ADDIE SAM) to create engaging effective training
Leverage modern authoring tools and AI-powered development platforms to accelerate content production
Develop microlearning strategies and performance support tools to reinforce learning on the job

Performance Analytics and Continuous Improvement:
Use Amazon Learn LMS data and performance metrics to evaluate training effectiveness and identify gaps
Track content development progress across multiple concurrent projects
Adapt quickly to evolving product features CS policies and organizational priorities
Collaborate with the training delivery team to ensure seamless handoff from development to implementation

Export Control Requirements:

Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life
Youll start your morning collaborating with Customer Support Operations leads subject matter experts and Quality teams to identify knowledge gaps and training needs. You might be building an eLearning module on Leo device troubleshooting scripting a scenario-based simulation for handling escalations or updating a facilitator guide ahead of a new product launch. Youll review content for accuracy and alignment with CS policies coordinate with vendor training teams on delivery timelines and analyze completion and performance data to refine your approach.

About the team
Youll join the Amazon Leo Learning & Development team a group dedicated to enabling the success of Leos Customer Support organization through high-quality training solutions. We partner closely with CS Operations Quality Product and vendor partners to ensure every support associate is prepared to represent the Leo brand. We value learner-centered design data-driven decisions and the ability to move quickly without sacrificing quality.

- Bachelors degree or equivalent in Instructional Design Educational Technology Technical Training Design or a related field
- 4 years of learning design learning science instructional design educational psychology or similar field experience
- Experience with eLearning authoring tools and other design programs including: Storyline/Rise 360 Vyond Adobe Creative Suite and Camtasia
- Experience working in a contact center environment
- Experience with adult learning instructional design methods and best practices
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Experience designing and developing IT or technical training materials and content
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams

- Knowledge of learning management systems (LMS) and platforms
- Experience with AI-powered content development tools (Synthesia or similar video generation)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 118200.00 - 160000.00 USD annually
USA WA BELLEVUE - 118200.00 - 160000.00 USD annually