Contact Center Business Development Manager

Zoom

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profile Job Location:

Denver, CO - USA

profile Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

What You Can Expect

You will lead a team of outbound Business Development Representatives generating qualified pipeline for Zooms Contact Center solutions. You will coach your team refine outbound strategies and partner cross-functionally with Sales Marketing and Customer Experience teams. You will directly impact revenue growth while developing the next generation of sales talent.


About the Team

We drive company growth by connecting businesses with Zoom Contact Center through strategic outreach. Our team collaborates closely with specialists and marketing partners to execute account-based campaigns. We expand Zooms footprint in the customer experience space through innovation and data-driven execution.


Responsibilities

  • Leading and coaching 610 Business Development Representatives to exceed pipeline revenue and product execution goals through regular coaching sessions and performance reviews
  • Refining targeting messaging and outreach sequences to increase engagement and conversion across enterprise accounts
  • Partnering with Sales Marketing and Customer Experience teams to craft highly targeted account-based campaigns
  • Driving consistent outbound activity standards including calls emails video messages and social outreach using modern sales tools
  • Tracking team performance using data and dashboards to diagnose challenges improve execution and develop individualized career growth plans
  • Keep informed of product line competition and industry trends that may impact client business activities

What Were Looking For

  • 2 years of leadership experience managing high performing business development teams
  • A Builder. Solid track record of building and developing highly effective sales talent.
  • A Collaborator. Proven partner and liaison with all levels and departments.
  • Drive pipeline generation and achieve team quotas consistently
  • Apply strong understanding of outbound prospecting strategies and account-based selling
  • Coach and influence team members and cross-functional partners effectively
  • Use data and dashboards to drive performance insights and decision-making
  • Navigate Salesforce and modern prospecting tools (e.g. Outreach Sales Navigator)
  • Strong preference for experience in software or solution sales working specifically with Contact Center solutions Contact Center as a Service (CCaaS) and/or Customer Experience technologies.

Salary Range or On Target Earnings:

Minimum:

$92800.00

Maximum:

$185600.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

03/22/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.


Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.


If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.


Required Experience:

Manager

What You Can ExpectYou will lead a team of outbound Business Development Representatives generating qualified pipeline for Zooms Contact Center solutions. You will coach your team refine outbound strategies and partner cross-functionally with Sales Marketing and Customer Experience teams. You will d...
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Key Skills

  • Business Development
  • Sales Experience
  • B2B Sales
  • Marketing
  • Cold Calling
  • Account Management
  • Territory Management
  • Salesforce
  • Affiliate Marketing
  • CRM Software
  • negotiation
  • Lead Generation

About Company

Company Logo

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more

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