Client Service Analyst (Open to Fresh Graduates)

Seize the opportunity to join JPMorgan Chase as a Client Service Analyst in Commercial Banking. Youll be part of a dynamic team dedicated to providing superior client service and operational excellence. This role offers the chance to develop your skills collaborate with talented colleagues and make a meaningful impact for our clients. If you thrive in a fast-paced environment and are passionate about client satisfaction this is the place for you. Take the next step in your career with us!

As a Client Service Analyst in the Client Service Team you will play a key role in supporting our Commercial Banking clients. You will report to a Senior Associate or Manager and act as the primary service contact for your client portfolio. You will collaborate with cross-functional teams manage operational controls and help deliver innovative solutions. Your work will contribute to the firms reputation for outstanding client service and support our commitment to excellence.

Job responsibilities

• Collaborate with team members to resolve client issues and ensure timely follow-up.

• Own and address client problems identifying underlying issues and patterns.

• Develop expertise in commercial treasury management products and services.

• Serve as a liaison between Relationship teams Operations Treasury Management Sales and Implementations.

• Identify and mitigate risks to prevent fraudulent account activity.

• Prioritize daily tasks to maximize productivity using strong organizational skills.

• Adhere to established policies procedures and practices.

• Maintain a confident and professional presence with clients and colleagues.

• Contribute to projects aimed at improving client service delivery.

• Work independently with supervision escalating complex issues as needed.

• Support innovation and continuous improvement in client service processes.

Required qualifications capabilities and skills

• Bachelors degree graduate or equivalent work experience in client service banking financial services operations sales or portfolio management

• Demonstrate excellent written and verbal communication skills.

• Apply strong analytical skills to address client issues and ensure client satisfaction.

• Exhibit attention to detail and ensure compliance with policies.

• Collaborate effectively with cross-functional teams in a dynamic environment.

• Identify and mitigate potential risks in client accounts.

• Quickly learn and adapt to new technologies; proficient in Word Excel and PowerPoint.

• Prioritize tasks and meet deadlines efficiently.

• Maintain professionalism and integrity in all interactions.

• Proactively seek process improvements and innovation.

Preferred qualifications capabilities and skills:

• Experience planning executing and overseeing projects contributing to process improvements

• Proficiency in computer languages such as Python JavaScript HTML CSS and

• Familiarity with web technologies website creation and integrating third-party services via REST APIs

• Understanding of data management systems cloud services and online application management tools

• Experience with project tracking and automation tools including Jira UIPath and software for managing projects and design work

• Ability to create dashboards and data visualizations for business insights with familiarity in SharePoint and Power Platforms (Power BI Power Apps Power Automate)

• Knowledge of Agile methodologies and scripting languages with a demonstrated ability to adapt to new technologies