Customer Service Coordinator

My Cloud Crew

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Job description:

Were looking for a passionate Customer Service Coordinator to support our clients retail team and ensure a seamless delivery and returns experience.

In this role youll manage customer inquiries (primarily via email) investigate and resolve issues such as delivery delays sizing concerns returns and claims and ensure all queries are handled within 2448 hours. Youll also support the Head of Retail with administrative and ad hoc tasks.

Key Responsibilities

Respond to customer enquiries promptly and professionally
Handle delivery returns and product-related issues
Provide logistics and customer support
Assist with administrative and ad hoc retail tasks
Follow internal processes to ensure timely resolutions

Requirements

About You

Customer-focused with a strong can-do attitude
Excellent written communication skills (email-based support)
Strong problem-solving and multitasking abilities
Organized proactive and detail-oriented
Team player with a professional work ethic
Experience in retail/fashion or customer service is a plus

Skills & Experience

Proven customer service experience
Strong interpersonal and communication skills
Ability to manage multiple priorities
Familiarity with CRM systems and Microsoft Office

Job Type: Part-time

Timezone: Australian Time

Required Skills:

About You Customer-focused with a strong can-do attitude Excellent written communication skills (email-based support) Strong problem-solving and multitasking abilities Organized proactive and detail-oriented Team player with a professional work ethic Experience in retail/fashion or customer service is a plus Skills & Experience Proven customer service experience Strong interpersonal and communication skills Ability to manage multiple priorities Familiarity with CRM systems and Microsoft Office Job Type: Part-time Timezone: Australian Time

This is a remote position.Job description: Were looking for a passionate Customer Service Coordinator to support our clients retail team and ensure a seamless delivery and returns experience. In this role youll manage customer inquiries (primarily via email) investigate and resolve issues suc...