Customer Service Coordinator
Job Location:
National Capital Region - Philippines
Monthly Salary:
Experience Required:
Posted on:
Vacancies:
Job Summary
This is a remote position.
Job description:
Were looking for a passionate Customer Service Coordinator to support our clients retail team and ensure a seamless delivery and returns experience.
In this role youll manage customer inquiries (primarily via email) investigate and resolve issues such as delivery delays sizing concerns returns and claims and ensure all queries are handled within 2448 hours. Youll also support the Head of Retail with administrative and ad hoc tasks.
Key Responsibilities
- Respond to customer enquiries promptly and professionally
- Handle delivery returns and product-related issues
- Provide logistics and customer support
- Assist with administrative and ad hoc retail tasks
- Follow internal processes to ensure timely resolutions
Requirements
About You
- Customer-focused with a strong can-do attitude
- Excellent written communication skills (email-based support)
- Strong problem-solving and multitasking abilities
- Organized proactive and detail-oriented
- Team player with a professional work ethic
- Experience in retail/fashion or customer service is a plus
Skills & Experience
- Proven customer service experience
- Strong interpersonal and communication skills
- Ability to manage multiple priorities
- Familiarity with CRM systems and Microsoft Office
Job Type: Part-time
Required Skills:
About You Customer-focused with a strong can-do attitude Excellent written communication skills (email-based support) Strong problem-solving and multitasking abilities Organized proactive and detail-oriented Team player with a professional work ethic Experience in retail/fashion or customer service is a plus Skills & Experience Proven customer service experience Strong interpersonal and communication skills Ability to manage multiple priorities Familiarity with CRM systems and Microsoft Office Job Type: Part-time Timezone: Australian Time
