IT Administrator

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

LearnUpon is looking for an IT Administrator to join our team in Salt Lake City. This is a full time hybrid role working 3 days per week from LearnUpons Salt Lakes City office.

LearnUpon LMS helps organizations train their employees partners and customers. Businesses can manage track and achieve their unique learning goals all through a single powerful solution.

With offices in Dublin (our HQ) Belgrade Philadelphia Salt Lake City and Sydney we are a global team with lots of diverse cultures backgrounds and experiences that puts our customers experience at the heart of everything we do. Our culture fosters an open collaborative and supportive environment where our accomplishments are celebrated and encouraged. Were always striving for the best solution (not the easy one). Were proud of our success and were humble and hungry to achieve more.

Our IT Team is responsible for maintaining the hardware software and networks that all LearnUpon employees use. The role ranges from cloud systems administration to scripting and automation to operating systems maintenance to network troubleshooting. This is a generalist role and an ideal opportunity to broaden your IT skills.

You will be based in our Salt Lake City Office and will be the IT Team point of contact in the office powering the success of our global teams. If you like troubleshooting all sorts of technical issues have some macOS administration experience and are genuinely interested in solving peoples technical problems this is the role for you!

What will I be doing

Overseeing our ticketing ecosystem triaging and addressing requests whilst identifying and building automated solutions to deflect repetitive ticket types.
Managing our Salt Lake City wired and wireless infrastructure ensuring always-on connectivity for our staff.
Managing the full lifecycle of our US-based macOS fleet - from provisioning using our third-party provider to granular user access management.
Refining and maintaining our A/V capabilities to make hybrid meetings feel seamless and professional.
Working with the wider IT team to automate repetitive tasks through integrations AI and tooling that saves the team hours of manual work.
Troubleshooting complex issues across our Mac environment and the diverse SaaS stack our team relies on daily.

What skills do I need

Youve macOS administrator experience and demonstrable time spent under the hood of macOS.
Youve experience administering standard SaaS tech stack (Google Workspace Slack etc.)
Youre approachable trustworthy and genuinely enjoy solving problems for others.
Youre comfortable with the physical side of IT - whether its tracing a cable assembling a rack or fine-tuning an A/V setup.
You understand networking fundamentals and can troubleshoot wired and wireless connectivity issues with confidence.

Dont worry if you dont tick every box in order to apply were always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

macOS-specific MDM admin experience (e.g. Jamf Kandji).
Youve hands-on experience managing Apple devices at scale.
Information Security experience (e.g. awareness / experience in relevant security controls required by ISO 27001 and SOC II).
Networking certifications or experience in WiFi and/or wired network design & troubleshooting.
IAM experience/certification (e.g. Okta OneLogin etc.).
Scripting experience in Bash Python etc.

Why work with us

Competitive salary and company ESOP
25 days PTO plus 10 public holidays 1 annual wellness day and 1 floating day
Private health insurance and company 401k
Parental benefits including up to 26 weeks paid maternity leave 4 weeks paid paternity leave and coaching support for new parents
Up to 4 weeks per year working abroad (role eligibility applies)
Clear career progression opportunities take LearnUpon where you think it can go
A collaborative and supportive environment with regular team events

What is the Hiring Process

Our typical process generally works as follows:

Qualified applicants will be invited to schedule a screening call.
Successful candidates will then be invited to a series of practical interviews.
Finally candidates will have a short interview with a member of our C-Suite Team.
The successful candidate will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer.

We do not discriminate on the basis of gender marital status family status age disability sexual orientation race religion membership of the Traveller community or any other legally protected status.

Visit our Careers site to find out more about working for LearnUpon and check us out on Instagram.

Required Experience:

Unclear Seniority

LearnUpon is looking for an IT Administrator to join our team in Salt Lake City. This is a full time hybrid role working 3 days per week from LearnUpons Salt Lakes City office.LearnUpon LMS helps organizations train their employees partners and customers. Businesses can manage track and achieve thei...