Corporate Traveller Customer Success Consultant Bilingual (French English) Toronto, Canada

Customer Success Consultant

A world where tech and people work collectively to make corporate travel simpler faster and easier.

Corporate Traveller is one of Flight Centre Travel Groups (FCTG) most successful brands globally. Our mission is to dominate the SME market making the end-to-end travel experience faster simpler and easier for our customers and to demonstrate ongoing value to decision-makers travellers and bookers. We provide our customers with the perfect blend of personal local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG decades weve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia Canada USA UK South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTGs corporate travel division. Award winning forward thinking and fun to work for this is a business for people who love travel are team players and customer service oriented.

To learn more about Corporate Traveller please click HERE

About The Opportunity

Asa Customer SuccessConsultant you will be delivering a new layer of support by providingall ofour previously unmanaged clients with access to Customer Success. TheCSC memberwill drive adoptiongrowthand retention by conductingtravel programreviews troubleshooting issues providingadditionaltraining & support and answering general inquiries as needed.

The CSCs on this team will need to be part coach project manager consultanttech-savvyand product expert. You will be continually focused on helping our customers improve their travel program andmeet their goals as a believe that by helping our customers achieve their goalswe will organicallyearncustomer loyalty and drive year-over-year retention.Success is measured by meeting& exceedingestablished KPIs.

Key Responsibilities

• Ensure all client requests assigned are responded to within a reasonable time frame. (No longer than 24 hours)
• Provide an added level of support & value toall ofour customers through along-term data driven engagementstrategy.
• Proactively request annual reviews and conduct Service Calls with clients.
• Customize meetings around topics most important and pertinent to the client.
• Collaborate across the business(sales finance operations etc.)to proactively solveclient pain points & issues.
• Continuously gather customer feedback throughout the lifetime of our partnership to ensure clients long-term goals are met.
• Generate referrals & success stories that can be leveraged by other departments (Sales Operations Marketing)
• Initial setup of new clients ensuring seamless transition from Onboardingteamto long term partnership.
• Support our internal clients in Operations by providing assistance as needed.
• Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive

Experience & Qualifications

• Previous experience in Operations or Customer Success
• Travel Industry knowledge
• Bilingual - French and English proficiency
• Previous experience in a customer facing role - B2B environment preferred
• Efficient with Technology - Salesforce experience an asset

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity Equity & Inclusion:Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
• A career not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program which supports nominated charities via volunteering and fundraising our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care dental and vision gender affirming care fertility care
• Insurance including life AD&D critical illness long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#CTCA#LI-Onsite

Location Toronto Canada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity Reach out to our recruitment team at

For this position we anticipate offering an annual salary of $84975. Base salary is dependent on relevant factors including experience geographic location and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients ()
CHHR: 5-Star DE&I Employer ()
Seramount FCTG Mexico: Member of the Global Inclusion Index (202325)
Newsweek: Americas Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program ()
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)