Customer Success Manager (Transformation Advisor), Financial Services

As a Customer Success Manager (Financial Services) at AWS Canada you will be the strategic partner for some of Canadas most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate compete and serve their customers.

This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology business strategy and organizational change.

You will serve as the primary point of accountability for your customers cloud and AI transformation journeys accelerating value realization de-risking execution and deepening the AWS partnership at every level of their organization. You will be the person customers call when the stakes are highest and the person AWS counts on to ensure customers dont just adopt the cloud and AI agents but transform because of it.

You will own the customer relationship from strategy to execution driving alignment across AWS Sales Solutions Architecture Professional Services and Partners while maintaining a direct line to your customers C-suite and board-level priorities.

Key job responsibilities
- Drive measurable business outcomes by leading cloud and AI transformation engagements accelerating value realization across migration adoption and strategic technology launches.
- Identify and address the systemic barriers that stall financial institutions on their transformation journeys helping customers build the governance operating models and data infrastructure needed to sustain progress.
- Initiate and lead customer engagements co-innovation sessions and strategic summits expanding relationships across Lines of Business Product and Technology at VP level.
- Provide program-wide visibility and coordination across multiple workstreams applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.
- Develop repeatable mechanisms contribute to internal enablement and mentor peers to raise the standard for how AWS delivers customer success in Canada.

A day in the life
This role sits at the intersection of technology and business strategy. You dont need to build cloud infrastructure but you need to understand it well enough to earn the trust of the engineers who do. You might translate a complex AI solution into a business case for a CFO advise a client on migrating critical workloads to the cloud and align stakeholders across a large matrixed financial services organization. If you thrive in environments where technical depth and executive communication are equally valued this role is for you.

About the team
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience architecting migrating transforming or modernizing customer requirements to the cloud
- Experience with large scale IT/digital/business transformation or migration programs in a customer facing role
- Experience with cloud architecture concepts AI adoption strategies data strategy and cloud migration approaches.

- AWS certification such as AWS Solutions Architect or a similar cloud certification or Cloud Technology Certification
- Experience working in or with the Financial Services sector including knowledge of regulatory environments compliance requirements and digital banking trends.
- Experience in program management including the application of structured delivery methodologies and risk mitigation practices.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN ON Toronto - 99900.00 - 166900.00 CAD annually