Incident Management Analyst

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Why should you join dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.

Whats the opportunityWe are looking for an Incident Support Analyst to join our Operations Payins team who will be responsible for monitoring and supervising the performance of our local partners and escalating every downtime that could affect Dlocals performance in a timely and urgent to work on a flexible schedule for incident support and based in India Indonesia Philippines or Vietnam.

What will I be doing

Monitor and supervise the performance of our local partners.
Attend the alerts and communicate with our providers in order to ensure the issues are attended with the needed sense of urgency.
Meet the defined escalation policies and procedures in order to make sure issues are solved in the most efficient way.
Report incidents internally and externally.

What skills do I need

Bachelors degree in any Technical area completed or in progress.
Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy).High proficiency in communicating technical issues to technical and non-technical audiences.
Hands-on knowledge with the following tools: Data Analysis (Kibana Looker Coralogix) and Reporting and SQL.
Be methodical committed to the role to be performed and a vocation for service.
Self Learn abilities and English.
Advanced/Fluent Spanish.
Portuguese is a plus.

What do we offer

Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English Spanish or Portuguese classes.

- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!

Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.

What happens after you apply

Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also you can check out ourwebpage Linkedin and Youtubefor more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Why should you join dLocaldLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we opera...

Why should you join dLocal

What will I be doing

Monitor and supervise the performance of our local partners.
Attend the alerts and communicate with our providers in order to ensure the issues are attended with the needed sense of urgency.
Meet the defined escalation policies and procedures in order to make sure issues are solved in the most efficient way.
Report incidents internally and externally.

What skills do I need

Bachelors degree in any Technical area completed or in progress.
Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy).High proficiency in communicating technical issues to technical and non-technical audiences.
Hands-on knowledge with the following tools: Data Analysis (Kibana Looker Coralogix) and Reporting and SQL.
Be methodical committed to the role to be performed and a vocation for service.
Self Learn abilities and English.
Advanced/Fluent Spanish.
Portuguese is a plus.