Customer Service Representative

Galway - Ireland

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

About Aerogen:
Headquartered in the vibrant city of Galway Ireland with offices around the world Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards and ten-time winner of the Zenith award for Respiratory Care Excellence in North America collectively our employees make a difference to patients lives every day having already reached 20 million patients in over 80 countries.
Our talented and skilled team collaborate to innovate challenge and test not only in relation to our products but every facet of how we work. We lead the way finding innovative solutions to even the most complex problems all in the name of delivering better patient care.
Our business is growing rapidly across the globe and as we grow our core culture of We Care universally connects us. We believe that your ambition and integrity fuels ours and we are committed to supporting our employees to reach their full potential through tangible investment in their careers. Join us as we continue to #discoverbetter.

What is the role
Join our dynamic team as the Customer Service Representative.
In this pivotal role you will be responsible for the order process from beginning to the end ensuring client satisfaction using problem solving abilities and excellent communication skills.
You will play a vital part in building strong customer relationships supporting our expansion and gaining comprehensive insight and growth alongside our company.
The person in this role is responsible for working closely with colleagues from the Commercial Supply Chain Regulatory Manufacturing and Quality teams to ensure our global partners receive orders in a timely manner ensuring all customer needs and
expectations are met.
This is an exciting opportunity to make a real impact and grow alongside our company.

What are the key responsibilities
Order Management Process all orders and queries efficiently and coordinate with operations supply chain and sales team to resolve customer issues efficiently
Dealing with customer queries acting as the main point of contact for Customer Service
Work within Product guidelines and restrictions
Assist with reporting key performance indicators including on time delivery (OTIFs)
Ensure exceptional customer satisfaction and retention
Be responsible for reporting internal/external communication as directed
Contributing to process improvements where possible
Support for Ireland Direct Customer Service as necessary
Any other duties at the request of your manager

What education and experience are required
A minimum of a third level diploma in Business Studies or similar or equivalent of 3 years experience in a similar position
Strong business acumen in adherence to internal and external expectations
Excellent communication and interpersonal skills
Detail-oriented with strong organization and problem solving abilities
Proficient in MS Office and Customer Management Systems (ERP)
Comfortable working independently and collaboratively in a cross-functional team
Ability to be flexible in line with the demands of the job
Demonstrate ability to deliver quality work in a timely manner.

What key skills will make you great at the role
Attention to detail is essential
Strong IT skills: Advanced knowledge of MS Powerpoint Excel Word and Outlook advantageous
Strong interpersonal skills with the ability to communicate confidently and in a personable manner
Familiarity with compliance or regulated environments (e.g. ISO MDR GDPR)
The ability to work effectively as part of a team is critical to this position
Excellent organizational skills
Ability to work on own initiative
Ability to be flexible in line with the demands of the job
Demonstrate ability to deliver quality work in a timely manner
Adaptable multitasking approach to work and proven ability to work unsupervised as part of a team
Environmental Conditions: Professional Office Environment

What is it like to work in Aerogen
Our purpose is to transform patient lives and our ethos is to#discoverbetter. This also translates to how we look after our people. We want talented passionate and engaged people to join Aerogen and build your career with us. We understand that your life evolves through different stages and we are here to support our global team with a range of financial and non-financial rewards and benefits. Theres something for everyone! Here is an idea of what we offer:

Excellent medical care.
Bonus & Pension.
Aerogen Connect our employee led programme which supports our global teams to unite and have fun.
We pledge 1% of profits and time to charities and organisations.

Aerogen is committed to promoting diversity inclusion and equality in the workplace. If you have any difficulty using our application process please contact us by emailing emailprotected. Please include your name and preferred method of contact.

Required Experience:

Unclear Seniority

About Aerogen:Headquartered in the vibrant city of Galway Ireland with offices around the world Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards and ten-time winner of the Zenith award for Respiratory Care Excellence in North Ame...