Housing Options Assistant

Permanent Part Time

25.5 hours per week (Tuesday afternoon full day Wednesday Thursday and Friday)

Closing Date:Friday 20th March 2026 @ 9am

Interview Date:Thursday 2nd April 2026

Join our Housing Options and Homeless Team and play a vital role in delivering a unique customerfacing service that makes a genuine difference in our community.

The Role

In this roleyoullsupport the daytoday running of the service by providing highquality administrative support and an excellent frontofhouse housing involved in helping to prevent homelessness supporting the management of temporary accommodation arranging appointments and responding to a wide range of customer enquiries.

Our customers are diverse and often vulnerable soyoullneed to bring a flexible empathetic and positive approach to a role that can be both challenging and highly rewarding.

Working in a busy multi functional environmentyoullcarry out a variety of tasks in line with the Trusts values current legislation and our service level agreement with Bromsgrove District Council.

About You

To be successfulyou will need to have good administration and communication skills along withpreviousexperience of meetingdeadlines/targets and working in apressurised environment.

Previousexperience of using Microsoft Packages Excel Word Outlook

Experience of working with vulnerable client groups would be beneficial.

This post requires that the job holderissubject to a DBS check atanEnhanced level.

What we can offer in return:

• 32 days annual leave plus bank holidays

• Holiday purchase scheme buy up to anadditional5daysholiday per year

• Holiday buy back scheme bdhtwill buy up to 10 days holiday back from staff

• Teambudgetevery year to enjoy an afternoon out as a team

• Electric vehicle leasing scheme through Octopus Energy

• Pension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS)

• Life insurance is available to members of the pension scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare Cash Back Scheme Healthshield

• Retail discounts scheme

• Long Service Awards (given at 1 year 5 years and in increments of 5 years following this)

• Reimbursement for professional subscription fees

• Corporate Sponsorship opportunities

• Reimbursement for HRT pre-paid certificates

• Reimbursement for annual flu jab

• Free parking and refreshments

• Monthly staff compliments raffle

• Wellbeing calendar of events throughout the year

Bdhtreserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

INDMED

BDHT employs 170people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to bring their whole selves to work. The things that are important to you become important to us too.

We believe in our people and actively support them based upon three core themes: Look after yourself Look after your colleagues and Look after the business.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff so we actively encourage fun and expect that it is part of the normal working day.