Customer Service Specialist with Dutch
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join a leading outsourcing company in Spain providing customer and technical support. You will be directly employed by the Spanish company.
- Fast and easy recruitment process
- Remote work model following training on-site in Barcelona
- Working hours: Monday to Friday 09:00 to 18:00
Were looking for a Dutch-speaking Customer Service Specialist to join the team in Barcelona. You will respond to customer inquiries via phone email and social media addressing delivery issues product questions refunds and payment matters.
This dynamic role requires adaptability and a customer-focused approach to ensure every interaction leaves a positive impression.
Responsibilities:
- Act as the first point of contact for dealers and end users via phone and email
- Troubleshoot technical issues and provide timely accurate solutions
- Educate customers on product usage updates and best practices
- Collaborate with internal teams to resolve complex or escalated cases
Requirements:
- Proficient or bilingual level of Dutch (C2)
- Advanced level of English (B2/C1)
- Minimum 1 year of experience in Customer Service or Sales (preferably in a luxury brand)
- Strong customer care skills with the ability to listen and understand customer needs
What We Offer:
- Full-time permanent contract (39 hours/week)
- Working schedule: Monday to Friday 09:00 18:00
- Salary package: 21376 gross/year
- Performance bonus: up to 3000 gross/year
- Central office location in Barcelona Remote work model following training
- Fully paid training on the company and the project
- Career development programs and specialised training courses
- Supportive international work environment
Note: EU citizenship or full working rights are required.
IF YOU ARE MOVING FROM ABROAD - RELOCATION REIMBURSEMENT!
Real Recruitment Solutions is a recruitment agency that supports you throughout the interview process. By applying with us youll speak with our recruiters to learn more about the role salary and conditions and receive guidance at every step to help you secure the right job for you.
By submitting your application you hereby consent in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR) to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
