Technical Account Manager

Technical Account Manager

As a Technical Account Manager you will play a critical role in enhancing client experiences and enabling global growth.

You will thrive in this position if you are collaborative strategic have a global mindset and bring a passion for finance and technology to a fast-paced high-impact environment.

Key Responsibilities

• Provide overall technical support services to clients in accordance with the Support and Maintenance Agreement.
• Collaborate closely with product engineering and project management teams acting as a bridge between customers and internal teams to proactively manage expectations.
• Own and coordinate client incidents ensuring they are monitored regularly updated and resolved within agreed response and resolution times.
• Take accountability for client SLAs and deliver internal and external KPI reporting.
• Contribute to the Client Success strategy to drive growth and enhance support satisfaction in a hands-on role requiring strong technical understanding of Nasdaq products and technology.

Required Qualifications

• Bachelors degree in Engineering or a related field or equivalent experience in engineering product management quality assurance or similar roles.
• Strong client orientation with excellent communication interpersonal and relationship-building skills.
• Solution-oriented and customer-focused with an understanding of engineering and quality assurance.
• Solid technical background including enterprise software implementation experience and good Unix/Linux and cloud knowledge with the ability to learn new technologies quickly.
• Good understanding of capital markets and financial systems.

Preferred Qualifications

• Experience in a technology-driven or fintech environment.
• Data-driven communication skills and the ability to present to diverse audiences.

This position is located in Stockholm Sweden and offers a hybrid work environment with at least 3 days per week in the office.

Benefits & Rewards

We offer a competitive well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills experience education and addition to base pay we offer short-term incentives (bonus) and long-term incentives (equity) where applicable as well as the following benefits:

What We Offer

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension plan
• 32 paid vacation days
• 6 additional days off per year
• Extra vacation time based on tenure
• Work from (almost) anywhere up to 20 days/year
• Paid time off to volunteer
• Health insurance
• Sports club membership reimbursement
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable work environment with fresh fruit snacks and weekly fika breaks

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.