Hospital Business Office Specialist

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others thrive in a fast-paced environment and are committed to delivering outstanding customer service we want you to be part of our team!

As a Hospital Business Office Specialist you will play a vital role in assisting the patients we serve with the support and guidance they need. You will assist patients with their medical bills by helping them to understand their payment obligations before their accounts become past-due this includes ensuring their insurance providers obligations are met.

For our valued team members we offer an amazing bonus led by our Performance Bonus Plan an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical Dental Vision Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries concerns or requests with empathy and professionalism.
• Assisting patients with insurance inquiries claims and billing matters.
• Providing information about medical procedures services and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role you should possess the following qualifications:

• Excellent communication skills both verbal and written with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask navigate computer systems efficiently and type accurately.

Requirements:

• High school diploma or equivalent
• Proficient in basic computer applications and the ability to learn new software quickly.
• Previous experience working with commercial or other third-party insurance claims medical billing/follow-up
• Working knowledge of EPIC or other Hospital Information System (HIM)
• Experience with EPIC My Chart a plus
• Proven experience in hospital or physician customer service preferably 2years
• Strong proficiency in digital communication tools and platforms
• Excellent written and verbal communication skills
• Empathetic and patient-centered approach
• Ability to multitask and manage time effectively
• Basic understanding of medical terminology is preferred
• Familiarity with HIPAA regulations and patient privacy standards
• Pass company drug testing and extensive background check

HOURS: 8:am-5:00pm

So if you are ready to make a difference and join our industry leading team please apply today!