Fraud Investigator III
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Conducts complex and high-valued account fraud investigations at an expert level. Appropriately collaborates with law enforcement and peers at other financial institutions to prevent or recover fraud losses. Uses critical thinking and investigative expertise to resolve account fraud cases perpetrated against or by members of the credit union. Assists with various tasks including corresponding with members branches departments other financial institutions and law enforcement agencies regarding fraud issues. Acts as the teams subject matter expert for the processes and policies. Assists the Fraud Investigations Team Manager with delivering timely feedback to all members of the Fraud Investigations Team. Acts as an escalation resource for the credit union and members.Job Description
LOCATION
Mountain America Center - Hybrid
9800 S Monroe St
Sandy UT 84070
SCHEDULE
Full Time; this is a hybrid schedule and team members will rotate in office once a week to cover some in office office expectation will be based on business need.
To be effective an individual must be able to perform each job duty successfully:
Maintains Mountain Americas mission vision and values by providing quality service to credit union members to resolve problems and enhance their financial relationship.
Mentors coaches and trains Fraud Investigators I and II
Assists management with training presentations with other departments including the Service Center
Provides high-quality phone support to members external financial institutions and internal business units on fraud related issues
Processes reimbursements for members Fraud Affidavits in a timely manner
Acts as a point of escalation for the team
Utilizes critical thinking to investigate complex and high dollar check account and loan fraud cases in which members are victims or perpetrators
Interviews members and internal partners to clarify statements and circumstances that led to fraud as needed
Interviews suspects when appropriate
Accurately and appropriately issue credits to members accounts
Reviews branch video surveillance and recorded phone calls for material evidence
Copiously documents all activities
Constructs formal reports and case summaries for potential referrals to law enforcement
Provides internal support to other business units on fraud related issues as directed
Utilizes case management reports to redirect work as needed with an emphasis on the team achieving departmental KPI goals
Develops and maintains a working relationship with departments branches and contacts at other financial institutions to expedite exchange of information and to obtain assistance and counsel when needed on all matters pertaining to fraud.
Evenly distributes new case workload throughout the team
Updates and is an active stakeholder in team procedures
Provides constructive verbal and written feedback to team department and other business units as needed
Conducts formal reviews of internal calls and cases and provides feedback as needed
Partners with peers at other financial institutions to reduce risk and loss to the credit union
Establishes and maintains professional relationships with Law Enforcement
Testifies in court as required
Evaluates fraud-related reports as directed
Oversees case and call quality review processes and delivers feedback to both Investigators and management
Train and provide guidance to Intake Specialists and Investigators I and II and provide feedback as appropriate for coaching and development.
Train and present to other business units on fraud investigations and material
Leads by example
Lead special projects as assigned
Drives process improvements
Promptly and appropriately logs complaints and submit SAR referrals
Keeps current on fraud trends and complies with all regulations as required by law including but not limited to the Bank Secrecy Act OFAC FACT Act GLBA Regulation CC Regulation DD Regulation Z Regulation E and other regulations as required by law as it relates to the position.
Performs other duties as assigned
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
Five years of experience in complex financial investigations
Education
Bachelors degree or equivalent and related work experience
Licenses Certificates Registrations Trainings
Certified Fraud Investigator or similar desirable
Computer/Office Equipment Skills
Working knowledge of PCs Windows internet browsers e-mail Intermediate level Word and Excel. Knowledge of Internet security and protocols. Ability to applicable software applications.
Proficiency with investigation case management software
Managerial Responsibility
Has supervisory/managerial responsibilities part time and/or is restricted to assigning work and supervising the efforts of a small subordinate group of employees. The majority of work is performed individually.
Language Skills:
Must have the ability to read and interpret documents such as safety rules operating and maintenance instruction and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees members or clients.
Other Skills and Abilities
Proficient in verbal and written communication
Tact and diplomacy are critical to this position
Objective critical and analytical thinking are critical to this position
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Must be able to and use hands to handle/feel occasionally
Ability to stand walk sit talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Weight Lifted or Force Exerted
Frequently lifts up to 10 pounds occasionally lifts up to 25 pounds and rarely lifts up to 100 pounds.
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
