Environmental Services Shift Manager (Overnight)

• Lead hire and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.

• Model outstanding service standards and inspire the team through strong leadership and best practices.

• Deliver ongoing coaching feedback and formal mid-year and annual performance reviews.

• Oversee departmental financials including P&L management and staff scheduling.

• Research and identify costeffective methods materials and processes that improve departmental performance.

• Maintain consistent highquality guest service through ongoing training process enhancements and team development.

• Address and resolve employee concerns guest issues and operational challenges proactively.

• Administer and enforce departmental policies and procedures in accordance with legal requirements and company standards.

• Provide business office support with accurate and timely regulatory and management information.

• Implement and monitor internal controls to protect property assets and ensure guest and employee safety.

• Plan and coordinate workflow to maintain operational efficiency and safety standards.

• Oversee all cleaning and floorcare operations to ensure consistent highquality standards across the property.

• Ensure guest service needs are met by appropriately deploying staff and resources.

• Meet departmental financial objectives including costofsales and budget targets.

• Review and approve requisitions expenditures and purchases that support departmental needs.

• Produce required operational financial and special reports accurately and on time.

• Directly supervise cleaners and lead cleaners

• Build and maintain high-performing teams; provide coaching counseling and ongoing development.

• Prepare and conduct performance evaluations; oversee hiring promotions corrective actions and terminations within established guidelines.

• Approve wage adjustments vacation requests and leaves of absence as needed.

• High School diploma required college degree or equivalent work experience preferred.

• Must be 21 years of age.

• Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in custodial or janitorial services preferred

• Must be able to work any day of the week and any shift including holidays and weekends.

• Must pass background check and MO Gaming License Process.

• Must present a well-groomed appearance.

• Excellent interpersonal communication problem solving leadership skills required.

• Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.

• Motivator coach and trainer.

• Strategic problem-solving skills yet comfortable overseeing day to day activities

• Demonstrated experience delivering consistent highquality guest service.

• Proven ability to write documentation develop procedures and train employees on new tools or processes.

ADDITIONAL REQUIREMENTS

• Must be able to work with a team mentality.

• Must be able to sit stand bend twist turn push and pull as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.

• Must be able to stand and walk for prolonged periods of time or entire shift.

• Must be able to work at a fast pace and in stressful situations.

• Is able to tolerate areas containing second-hand smoke high noise levels bright lights and dust.

• Must be able to read write speak and understand English.

• Must be able to maneuver around office areas effectively work in high traffic areas and responds to visual and aural cues.

• Must be able to perform assigned administrative tasks using a computer (i.e. ordering payroll approvals emails)

• Must have manual dexterity to use cleaning equipment and office equipment as needed

• Must be able to respond to both visual and aural cues.

• Knowledgeable in data entry read and interpret output from a computer.