Seasonal Premier Suite Servicing Associate
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Job Location:
Queens, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who We Are
It takes the most talented people to put on the worlds greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year for three weeks in the late summer the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined spectacular and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors 224 million television viewers worldwide close to 40 million online visits and more than 3 billion social media engagements in 2025 why not come and enjoy the thrill and excitement of working with our team
Why Work for the USTA
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!
The Role
The Seasonal Suite Servicing Associate supports all functions of the US Open Hospitality suite service and operations team to ensure efficiency and effectiveness and to aid in the operational logistics needed to deliver a world-class client experience at the US Open. This role focuses on the operational support of US Open Hospitality luxury suite clients.
- Serve as tournament operations point for the US Open Luxury Suite and Service team
- Develop positive US Open Premier suite client and vendor relationships
- Assist in on-site US Open suite operations and preparation including liaising with NTC Facility Operational team to ensure suites are painted dressed and ready for Open for Business
- Assist in the coordination and the planning and service of US Open luxury suite clients. Tasks may include but not limited to:
- Assist with Suite Planning Guides distribution and follow up (to include transportation premium upgrades menu distribution etc.)
- Coordinate the logistics of pre-tournament luxury suite merchandise orders and assist in the successful delivery and tracking of merch orders in tournament
- Assist in the aggregation shipping tracking and delivery of all Hospitality luxury suite parking assets
- Assist with coordinating and tracking outbound shipments on behalf of all suite clients
- During the US Open period assist with the management of Hospitality Client Representatives
- Assist in the coordination of Fan Week client communications and servicing
- Other projects and duties as assigned by the Coordinator Director Hospitality Team and Elevate Sales Team
Who You Are
- Bachelors degree from an accredited college or university
- Experience in operating at sports team(s) or other live events required
- Customer-facing experience preferred
- Familiarity with CRM systems preferred (e.g. Salesforce)
- Familiarity with Ticketing systems preferred (e.g. Archtics)
- Proficiency with G-suite Excel Powerpoint Adobe suite and Canva preferred
- Individual must possess a strong work ethic a positive attitude and a professional client-facing demeanor
- Excellent organizational and time-management skills
- Exceptional written and verbal communication skills
- Must have capability to remain calm and focused in a high-pressure fast-paced environment (US Open)
- Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion
Compensation: This is non-exempt position with an hourly rate of $25-$30. Exact compensation may vary based on skills & experience.
Come one come all
We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origion race color religion sex sexual orientation gender gender idenitity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
USTA offers tennis play opportunities for competitive and recreational players. Find tennis events, tournaments and programs near you and get involved today!
