Messaging Services Advisor

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting industry solutions business process services IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Messaging Services Advisor

Location: Bangalore/Noida

Work Type: Hybrid

Job Type: Full Time

Job Description:

Key responsibilities:

Messaging Services Advisor applies a wide application of theories concepts and principles in identifying customer needs and managing and supporting systems.
Performs complex issue analysis and may perform SME role on accounts.
Providing steady state support to the messaging infrastructure handling on-call support responsibilities handling escalations critical issues upgrade and maintenance activities mentoring team members and other day-to-day support operations.
Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online

Job Description:

Provides deep subject matter expertise advice and program delivery.
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of understanding and management of customer business needs and expectations.
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends data and information into plans deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
Anticipates operational program and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies structures and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Candidates must have exceptional customer service problem solving and communication skills
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request Incident Change and problem management.

Technical Skillset:

Health checks reporting monitoring capacity management and proactive configuration management support
In-depth knowledge of SharePoint Online architecture site collection administration permissions models and Microsoft 365 ecosystemSecurity hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration permissions content types lists libraries workflows and templates. Configure advanced features such as hub sites managed metadata search optimization and retention policies.
Utilize monitoring tools and analytics (e.g. Microsoft 365 Security & Compliance Center SharePoint Admin Center) to track usage performance and compliance metrics. Generate and present regular reports to management.
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support modification and updating and patching servers also include software installations upgrades and tests.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends data and information into plans deliverables and recommendations.
Provides deep subject matter expertise advice and program delivery
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job.
Builds deeper understanding of processes procedures customers and organization
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Performs root cause analysis on failed components and implements corrective measures
Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning

Technical Skillset:

Provide advanced support for various M365 services including Exchange Online SharePoint Online OneDrive for Business SFB/Ms-Teams and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users.
Manage and maintain the M365 environment ensuring it is secure up-to-date and compliant with organizational policies. Perform regular system monitoring maintenance and optimization tasksImplement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies including data protection and privacy regulations
Experience with hybrid M365 environments and integration with on-premises systems.
Maintain thorough documentation of the M365 environment including configurations changes and troubleshooting procedures. Generate regular reports on system performance usage and security
The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
SharePoint Management-Collaboration and document management Farms administration Web application site administration health and Monitoring.
Policy configuration and fully Support instant messaging presence and chat systems- MS-Teams
Email protection and security administration- EOP Microsoft defender for Office 365.
Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
Knowledge of ITSM tools/platform to perform Request Incident Change and problem management.
Steady state support to the messaging infrastructure handling on-call responsibilities complex issues escalations server maintenance activities etc.
Knowledge of Active Directory and Azure Active Directory. Also experience with Azure AD Connect and hybrid identity management
Stay up to date with the latest M365 features updates and best practices.
Identify opportunities for improving M365 service delivery and user experience.

TekWissen Group is an equal opportunity employer supporting workforce diversity

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through...

Overview:

Position: Messaging Services Advisor

Location: Bangalore/Noida

Work Type: Hybrid

Job Type: Full Time

Job Description:

Key responsibilities:

Messaging Services Advisor applies a wide application of theories concepts and principles in identifying customer needs and managing and supporting systems.
Performs complex issue analysis and may perform SME role on accounts.
Providing steady state support to the messaging infrastructure handling on-call support responsibilities handling escalations critical issues upgrade and maintenance activities mentoring team members and other day-to-day support operations.
Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online

Job Description:

Provides deep subject matter expertise advice and program delivery.
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of understanding and management of customer business needs and expectations.
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends data and information into plans deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
Anticipates operational program and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies structures and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Candidates must have exceptional customer service problem solving and communication skills
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request Incident Change and problem management.

Technical Skillset:

Health checks reporting monitoring capacity management and proactive configuration management support
In-depth knowledge of SharePoint Online architecture site collection administration permissions models and Microsoft 365 ecosystemSecurity hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration permissions content types lists libraries workflows and templates. Configure advanced features such as hub sites managed metadata search optimization and retention policies.
Utilize monitoring tools and analytics (e.g. Microsoft 365 Security & Compliance Center SharePoint Admin Center) to track usage performance and compliance metrics. Generate and present regular reports to management.
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support modification and updating and patching servers also include software installations upgrades and tests.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends data and information into plans deliverables and recommendations.
Provides deep subject matter expertise advice and program delivery
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job.
Builds deeper understanding of processes procedures customers and organization
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Performs root cause analysis on failed components and implements corrective measures
Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning

Technical Skillset:

Provide advanced support for various M365 services including Exchange Online SharePoint Online OneDrive for Business SFB/Ms-Teams and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users.
Manage and maintain the M365 environment ensuring it is secure up-to-date and compliant with organizational policies. Perform regular system monitoring maintenance and optimization tasksImplement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies including data protection and privacy regulations
Experience with hybrid M365 environments and integration with on-premises systems.
Maintain thorough documentation of the M365 environment including configurations changes and troubleshooting procedures. Generate regular reports on system performance usage and security
The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
SharePoint Management-Collaboration and document management Farms administration Web application site administration health and Monitoring.
Policy configuration and fully Support instant messaging presence and chat systems- MS-Teams
Email protection and security administration- EOP Microsoft defender for Office 365.
Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
Knowledge of ITSM tools/platform to perform Request Incident Change and problem management.
Steady state support to the messaging infrastructure handling on-call responsibilities complex issues escalations server maintenance activities etc.
Knowledge of Active Directory and Azure Active Directory. Also experience with Azure AD Connect and hybrid identity management
Stay up to date with the latest M365 features updates and best practices.
Identify opportunities for improving M365 service delivery and user experience.