Health Process Trainer

Our story

At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity be real and empower others.

Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing absence management and navigation.

With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.

Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

Job Title

Health Benefits Process Trainer

Job Purpose

Develop and deliver expert-led training programson healthbenefits platforms and processes ensuring internal teams and clients can effectively administer enroll and engage with health benefits.

Key Responsibilities

• Assistin the planning and execution of learning and development initiatives for new hires within theHealthbusiness across all role levels.

• Conduct needs assessments by collaborating with HR Benefits Operations and client teams toidentifytraining gaps and requirements.

• Coordinatelogisticsfor training sessions including scheduling room bookings materials preparation and communications.

• Design develop and update training materials such as facilitator guides presentations e-learning modules and job aids in collaboration with subject matter experts.

• Deliver training through classroom virtual instructor-led sessions and self-paced online modules for both internal staff and client users on health benefits platforms analytics tools workflows and compliance protocols.

• Maintain and update training records reports and documentation using Learning Management Systems (LMS) or other internal tools.

• Track and analyze feedback from training sessions (quizzes surveys on-the-job performance) and continually evaluate effectiveness toidentifyareas for improvement.

• Partner with internal teams and external vendors to organize ongoing learning programs webinars and workshops.

• Help drive engagement in learning initiatives by creating awareness and communication campaigns.

• Ensure all learning and development activities align with organizational goals and compliance requirements.

• Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features.

• Coach end-users and project teams on best practices supporting knowledge transition.

• Analyze results learnings and feedback to iterate and enhance training programs.

• Maintain training records generate reports and track KPIs via LMS tools.

Duties & Responsibilities

• Design and prepare training curriculum andaidson an ongoing basis for team associates.

• Deliver refresher training modules to targeted associates based on training needsidentifiedthrough quality audits.

• Collaborate with Operations and Quality leaders to reduce errors and enhance productivity.

Required Qualifications & Skills

• Bachelors orAssociates degree in Human Resources Education Business Psychology Communications ora related field.

• Minimum 3 years of experience as a trainer in healthcare benefits or benefits administration with at least 6 years of total work experience.

• Strong understanding of health benefits processes (enrollment eligibility compliance carriercoordination).

• Proficiencywith learning technologies e-learning development tools and LMS platforms.

• Excellent facilitation skills for virtual and in-person delivery.

• Demonstrated ability to design instructional materials using adult learning principles.

• Strong stakeholder management interpersonal and communication skills.

• Analytical mindset with experience tracking and reporting training metrics.

• Familiarity with Alight Worklife platform features and benefits analytics is a plus.

• Proficient in Microsoft Office (Word Excel PowerPoint).

• Experience working in a corporate or multinational environment.

• Certification in training facilitation or instructional design is desirable.

Ideal Traits

• Passion for learning and coaching others.

• Ability to adapt to evolving platform features and regulatory changes.

• Detail-oriented organized and experienced in project coordination.

• Comfortable working in a client-centric global HR services environment.

• Ability to work independently and collaboratively within a team.

This is a Work From Office role requiring individual to be working 5 days a week from the office.

Benefits

We offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity & adoption leave continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.

At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.

As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.