Client Service Coordinator (On-site)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Discover
The Opportunity
Purpose for this role
This position is a cross departmental role that will focus on providing administrative support to the Sales Finance and Production departments. They are the administrative task liaison between the clients expectations and our organizations response allowing our account managers the bandwidth to focus on sales.
Job Summary
We empower our Client Service Team to identify and resolve client needs and provide the best possible experience allowing them to build strong relationships with both new and existing business. This includes generation of print estimating and coordinating purchasing customer service invoicing and if required general production support.
What youll do
Responsibilities
Job Responsibilities (include but are not limited to):
Customer Service
Processing quotes and estimate requests
Communicate project status and delivery expectations to clients
Ensure consistent communication approach with clients
Answer the phone - main line calls - and responding to email
Qualify walk-in and phone-in new business
Receive and process credit card payments
Receive visiting clients and vendors
Print Estimating Coordinating and Invoicing
Gathering and sharing client requirements from job start to finish
Organizing incoming job details into job manager system to make initial estimate files
Communicate job details to outside vendors where necessary and input outside costs into active quotes
Review estimates with sales representatives
Receiving files and checking them against job specs
Sending files and issuing Purchase Orders to vendors
Assisting with pre-press tasks including PDF proofs variable data merges and assisting clients with basic layout and design tasks
Coordinate weekly production schedules with production manager to ensure timely and successful delivery of jobs
Review and close completed dockets for invoicing by Finance
Assist in maintaining stock inventory and ordering additional job materials as required
On-site Service & Sales Support
As the on-site support contact you are the go-to person for the sales and service team responsible for:
Quality Control - be the final eyes on projects before shipping to ensure they align with clients expectations and meet Italics standards
Sample Management - Organize and own the samples and materials collection keeping it up to date and respond to requests for samples
Client Property Owner - receive document inventory and measure all client supplied items until released for production/consumption
Photography - take and send pictures of jobs upon request
General Production Support
When required all employees assist production with hands-on production tasks which could include:
Finishing of printing materials (collation packaging sorting etc.)
Shipping & Quality Control Skills
Excellent and strategic customer service skills
Excellent written and verbal communication skills
Research skills
Excellent time management skills - ability to work under pressure and meet tight deadlines
Key Competencies
Flexibly cooperative with a strong sense of responsibility
Able to work with minimal supervision
Self-motivated
Knowledge of printing terminology and print techniques
Ability to work in a busy and sometimes noisy environment
What youll need
Qualifications
Education
Minimum high school or equivalent
Experience
2-5 years of relevant working experience
Typical working conditions and physical demands
Office setting
Production environment for some duties which may include frequent lifting of materials up to 50lbs
A little bit about us
Italic Inc
Italic is a forward-thinking innovative company that is dedicated to providing our clients with cutting-edge digital print solutions. We understand that in todays fast-paced business environment its more important than ever to stand out and make an impact. Thats why we focus on providing our clients with unique meaningful and purposeful communication solutions that help them deliver on their business needs.
Required Experience:
IC
Key Skills
- Experience Working With Students
- Google Docs
- Organizational skills
- Classroom Experience
- Data Collection
- Materials Handling
- Workers' Compensation Law
- OSHA
- Special Operations
- Team Management
- Experience with Children
- Supervising Experience
