Analyst IT Service Desk with English

• Optimal use of information technologies with a focus on digital workplace systems and moder unified communication and collaboration solutions (MS-Teams as foundation for audio and video communication).

• Respond to customer inquiries through email phone and the IT service portal.

• Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service.

• Documenting troubleshooting and resolution steps within the service desk ticketing system.

• Documenting and keeping up to date processes and knowledge articles in the knowledge base.

• Working as project member in global roll-out projects.

• Collaborating with internal departments to ensure that IT needs are met.

• Prioritize customer satisfaction in all communications directing unresolved issues to next-level personnel.

• Local On-Site support for Incidents/Service Requests which cant be solved remotely including processing of local IMACD services (Install Move Add Change Delete).

• Dispatching of tickets to other relevant support groups if needed.

• Apprenticeship/academic dregee as IT Specialist or according to vocational experiences

• 1-2 years of experience in similar roles

• Technical English (IT) fluent in writing and speaking to prepare and participate in technology related meetings and discussion

• Define standard operating procedures according to best practices and business requirements and ensure their compliance in operations

• Good knowledge of PC hardware and software

We are looking for people who are willing to consistently achieve results even under tough circumstances employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged if you develop people to meet both their career goals and the organizations goals SIG is the place for you. To deliver better for our customers our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizations goals Are you someone who can create new and better ways for the organization to be successful If the answer is yes come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us you will be part of a globally successful international company which is leading its industry in sustainability technology and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work real experience real opportunities to build skills. You will be part of a highly motivated and dynamic team you will have personal development opportunities trainings and coaching opportunities from senior team members. If you show skill and willingness to learn well back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe sustainable and affordable way. We are the only packaging system supplier covering carton pouch and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers for consumers and for the world. Sustainability guides us technology empowers us but its the passion and drive of our people that truly enable us to deliver better. Founded in 1853 SIG is headquartered in Neuhausen Switzerland and listed at the SIX Swiss Exchange.