CC Expert English Speaking Night Shift

At Marley Spoon we believe in making cooking simple joyful and accessible for everyone. Our meal kits brighten dinnertimes across the country powered by a community of passionate and dedicated people. Now were seeking an enthusiastic problem-solving Customer Care Expert English Speaking to join our growing Night Shift team.

Customer Experience & Support Night Shift (English-Speaking)

As a Customer Care Expert youll be the friendly voice our customers trust when they need support. Youll handle questions resolve issues and share product knowledgeall while contributing to an outstanding customer journey. Were looking for a positive attentive communicator who enjoys solving problems and thrives in a dynamic environment.

Key Responsibilities Night Shift Customer Service Representative

• Provide high-quality empathetic support to Marley Spoon customers via phone email and chatin English during overnight hours.
• Listen to customer needs resolve concerns and deliver solutions quickly and efficiently.
• Guide customers through our products services and policies with accurate and up-to-date information.
• Document interactions and escalate issues using our customer care systems.
• Collaborate with teammates and leaders to flag trends share feedback and improve the overall customer experience.
• Represent Marley Spoon values maintaining professionalism and courtesy across every touchpoint.

About You English-Speaking Night Support Specialist

• Fluency in English (written and spoken)additional languages are a plus.
• Comfortable working night shifts with flexible availability (including weekends and public holidays as needed).
• Customer-focused attitudeproactive patient and ready to help.
• Strong communication and interpersonal skills; you build trust and calm in every conversation.
• A problem-solver with resilience and a drive for continuous improvement.
• Experience in customer service hospitality call center or similar support roles preferred but not requiredwell provide full training.
• Tech-savvy and able to navigate CRM tools and communication platforms.
• Reliabilityyoure punctual dependable and committed to your teams success.

Why Join Marley Spoons Night Shift Team

• Be a vital part of a mission-driven company helping thousands enjoy stress-free tasty meals every night.
• Comprehensive training program for all new team members.
• Competitive pay for overnight work plus performance incentives.
• Access to exclusive discounts on Marley Spoon meal kits.
• Inclusive supportive workplacediversity and teamwork are at our core.
• Opportunities for professional growth and mobility within the company.
• Employee assistance program and well-being support.

Benefits

We care about building a workplace that supports both growth and balance. Heres what we offer:

- Hybrid flexibility: Remote in-office collaboration in Lisbon
- Paid time off: 22 vacation days 2 extra per year of tenure (up to 6)
- Learning support: 5 paid training days per year
- Private health insurance: Provided by Allianz
- Meal allowance: 7.62 per worked day
- Wellbeing: 24/7 confidential employee assistance program