ServiceNow Expert Developer

Scope

As part of the development of its team the Head of the Corporate IT Asset Management team based in Nanterre (France) is looking for a ServiceNow developer based in Lisbon This professional will be part of a Servicenow Shared Service Center team ensuring development activities for the 35 companys entities worldwide.

Main Functions

The companys Group deployed an IT Service Management platform based on ServiceNow used worldwide by all Group entities including the 35 countries (2400 fulfillers) to implement their IT production management process (Incidents Changes Problems Requests). We also has a dedicated Servicenow platform automating the provisioning of all IT resources during the employee onboarding at the headquarters in Nanterre.

We are looking for a senior Service-NOW developer and integrator with proven experiences of advanced implementations on the ServiceNow platform.

The candidate activities include:

• Contribution to the collation and the definition of functional requirements (workshops with end users specifications documents)
• Advanced integration & developments (enhancements bug fixes etc) 
• Platform administration and support (maintenance upgrades ; incident management with Service-Now & other internal teams)
• Documentation writing (dev procedures user guides ; admin guide etc)
• Support to the Platform advanced Country touchpoints
• Organisation of training sessions

Qualifications :

Skills & Basic Features

Essential

• Technical and functional expertise on ServiceNow (mandatory). Including : Javascript REST/SOAP  Jelly Mastering of Servicenow Flow Designer CMDB/CSDM and IRE mechanism
• Academic degree in IT or at least 5 years of expertise on IT field
• Fluent in English (mandatory)
• Fluent in French and/or Spanish (highly valuable)
• Very good Expertise in MS Office tools especially Excel and PowerPoint
• Good communication skills (both written and spoken) in a multi-cultural environment
• Good level of awareness for details
• Ability to be autonomous
• Commitment to the job and the team objectives
• Systematic critical and logical thinking
• Aim to deliver very high quality results respecting the deadlines
• Respect the procedures methodologies and directives
• Good listening and questioning ability
• Ability to plan work ahead and to prioritize workload

Other details:

• Ability to travel within Portugal

Ability to travel outside of Portugal

Remote Work :

No

Employment Type :

Full-time