Customer Support Coordinator

If youre reading this on your way from 5am spin class to festival fast-pass youre CELSIUSan everyday hustler with the essential energy to aim high live fit and go the extra mile wherever your goals take you.

Joyful by design sunny by nature and unapologetically bold. If your bestie has you saved in their phone as Icon youre Alani Nu confident colorful and bringing main-character energy to every moment.

SoCal in your soul attitude in your stride. If gravity doesnt stop you and impossible sounds more like dare you youre Rockstar a bornrebel raising the bar with mind-body energy andzero compromise.

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Together were Celsius Holdings Inc. a global CPG company united by three powerhouse brands and one incredibly talented team.

At Celsius we pride ourselves on empowering our people. Every employee has stake in our success. We create a collaborative culture built on inclusivity innovation and a belief that great ideas can come from anywhere.

And were on our way to building something bigger: a category where energy isnt just consumed its livedwhere performance meets personality brand becomes community and every can crack sparks a statement.

This is the future of modern energy. This is Celsius.

Ready to take your career to the next level Join ourteam and redefine what it means to be energized.

Customer Support coordinator Alani Nu

On-site: Based in Boca Raton FL or Louisville KY

Travel Requirements: N/A

People Management Responsibilities: No

Role Type: Full-Time

Position Overview

The Customer Support Coordinator plays a key role in executing day-to-day Customer Support operations for Alani Nus direct-to-consumer business. This roleis responsible formanaging incoming inquiring coordinating follow-ups andmaintainingaccuratedocumentation across support systems.

The ideal candidate is highly organized detail-oriented and customer-focused with the ability to manage multiple tasks efficiently in a fast-paced environment.

Requirements

• 1-2 years of experience in Customer Support or Customer Experience within a high-volume CPG or e-commerce environment.
• Strong written and verbal communication skills including escalation management.
• Excellent organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with a positive solution-oriented attitude.

Key Responsibilities

• Respond to customer inquiries ina timelyand professional manner.
• Resolve routine questions related to orders shipping billing and product information.
• Escalate complex or sensitive cases to a Specialist or Manager as needed.
• Ensureaccuratedocumentation of all customer interactions within CRM systems.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Assistin compiling weekly or monthly customer service reports.
• Participate in testingnew supporttools or workflow changes.
• Support launch and promotional readiness by becoming knowledgeable about the product and preparing necessary messaging.
• Maintain knowledge of products policies and promotions.
• Identifypatterns in customer feedback and proactively suggest improvements or solutions.
• Assistwith special projects related to launches peak season readiness and other initiatives as assigned.
• Maintain response-time standards and service-level expectations are consistently met during both steady-state operations and peak demand periods.

• Comprehensive Medical Dental & Vision benefits

• Long- and short-term disability
• Life insurance
• 10 Vacation days per year subject to accrual policy
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

The base pay range for this position is for a successful candidate within the state listed. The successful candidates actual pay will be based on multiple factors such as work location job-related knowledge skills qualifications and experience. Celsius is a total rewards company. This position may be eligible for other compensation including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We believe strongly in fostering a safe fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process please reach out to

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Required Experience:

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