Client Experience Specialist
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
ATC Healthcare of Las Vegas is seeking a compassionate organized and people-focused Client Experience Specialists to enhance communication satisfaction and engagement among clients caregivers and families within our home healthcare organization. This role plays a key part in strengthening relationships improving client retention supporting caregivers and ensuring overall satisfaction with our services.
Key Responsibilities
- Build strong relationships with clients families and caregivers to promote satisfaction and trust.
- Conduct regular outreach calls check-ins and surveys to assess the client experience and identify support needs.
- Serve as a liaison between clients caregivers scheduling teams and leadership to resolve concerns quickly and professionally.
- Support onboarding and orientation of new clients and caregivers ensuring a smooth transition into services.
- Track engagement metrics feedback and trends to help improve service delivery.
- Coordinate recognition programs engagement events and retention initiatives for caregivers.
- Maintain accurate documentation of interactions and follow-up actions.
- Collaborate with clinical and administrative teams to support care plans and ensure service quality.
- Assist with marketing and community outreach efforts as needed.
Qualifications
- Experience in home healthcare healthcare customer service social services or related field preferred.
- Excellent communication active listening and interpersonal skills.
- Strong organizational and timemanagement abilities.
- Empathy patience and a genuine desire to support clients and caregivers.
- Ability to problemsolve and escalate issues appropriately.
- Proficiency in Microsoft Office and/or home care management software (preferred).
- High school diploma required; associates or bachelors degree in healthcare social work or related field preferred.
Key Competencies
- Customer Service & Relationship Building
- Conflict Resolution
- Emotional Intelligence
- Cultural Sensitivity
- Team Collaboration
- Professional Communication
ABOUT US
For more than 40 years ATC Healthcare has provided leading nurses and healthcare professionals to hospitals and facilities nationwide. Healthcare systems around the U.S. including municipal health systems multi-unit senior care companies governments school systems VMS and MSP vendors trust us to deliver more than 100000 nurses and other healthcare professionals on-demand. If you have a track record of success in healthcare we want you to join us!
We offer the following benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Referral program
- Tuition reimbursement
- 401k Plan
- Flexible Schedules
- Life insurance
- Disability insurance
- Identity theft insurance
- Compensation $20/hour
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Join ATC Healthcare Services of Las Vegas - Business Development Opportunity! Are you an experienced healthcare marketer with a knack for business development? ...
