Document Center Operator I

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Job Description:

Performs quickprint center and document production work under general supervision. Serves as a primary customer contact for print requests providing consultation pricing and order status communication. Responsible for entering and processing print jobs using print management systems preparing digital files for production operating digital print and finishing equipment and supporting production workflow to meet quality cost and delivery expectations. May provide functional supervision or onthejob training for temporary or student employees.

Characteristic Duties and Responsibilities

• Provides frontline customer service including consultation on print products services timelines and costs.
• Prepares pricing and cost estimates and communicates order and delivery status to customers.
• Enters verifies and maintains accurate job specifications using print management and workflow systems.
• Performs basic digital file preparation including PDF conversion file combination page reordering and minor formatting adjustments.
• Operates digital printing and finishing equipment to produce quickturn print jobs in accordance with specifications and quality standards.
• Proofs work and consults with customers as needed prior to production.
• Assists in monitoring production workflow and adjusting priorities to meet customer deadlines.
• Maintains a high level of customer service and assists with resolution of customer concerns.
• Monitors and assists with maintaining appropriate inventory levels of paper toner and related supplies.
• Assists with equipment readiness and reports maintenance or service needs.
• Maintains production and order records as required for operational tracking and billing accuracy.
• Supports and provides onthejob training to temporary or student employees as assigned.
• Participates in meetings and departmental promotional or outreach activities.

Knowledge Skills and Abilities

• Knowledge of basic print production finishing and quickprint operations.
• Knowledge of copyright laws and policies related to reproduction of printed materials.
• Skill in providing effective customer service in a production or service environment.
• Skill in using computer software print management systems and digital file handling tools.
• Ability to accurately enter and interpret job specifications and production requirements.
• Ability to organize prioritize and manage multiple tasks in a deadlinedriven environment.
• Ability to communicate effectively with staff students and the public both verbally and in writing.
• Ability to maintain accurate records and perform routine arithmetic calculations.
• Ability to follow written and oral instructions and apply institutional policies appropriately.
• Ability to provide functional guidance or training to temporary or student employees.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

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Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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