Customer Service Representative
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Job Location:
Duncansville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy manufacturing processing and distribution. We provide a large product and service portfolio including power automotive ammunition coinage construction materials refrigeration electronics and many other industries. To us metal is more than material.
Wielands Cultural Values
Wielands culture is what makes for a fun and rewarding place to work! As a company we benefit daily from our employees knowledge and our cultural vision we place our core values at the heart of everything we do:safetyambitionoptimismreliabilityownershipdiversity &respect.
Wieland Small Tube Products is hiring a Customer Service Representative. The Customer Service Representativemaintains and performs duties specific to the operations of the Customer Service Department. Establishes a rapport with existing and potential customers to bring service to a level that exceeds customer expectations in the processing of orders quotations and other service requirements.
This role is located in Duncansville PAand will be fully on-site.
Responsibilities
Customer Service RepresentativeResponsibilities:
- Clearly and professionally communicate with customers colleagues and other departments to ensure understanding collaboration and customer satisfaction.
- Complete assigned tasks and resolve customer inquiries accurately and within established timelines.
- Meet or exceed assigned goals demonstrating accountability productivity and contribution to team success.
- Pursue ongoing learning and skill enhancement to maintain professional growth.
Customer Service Representative Qualifications:
- Exceptional attention to detail and a focus on delivering high-quality work.
- Comfortable multitasking managing priorities and staying productive in a fast-paced environment.
- Lead the quote preparation process ensuring accurate pricing and timely responses to customer inquiries.
- Gather and analyze customer product requirements to develop precise cost estimates and production specifications.
- Collaborate with key accounts on special projects and pricing strategies for new products.
- Maintain in-depth knowledge of product lines pricing structures lead times and ongoing marketing or promotional initiatives.
- Coordinate with Process Control Raw Material Buyer Shipping departments and other internal departments to deliver exceptional customer support.
- Direct customers to appropriate internal contacts for technical assistance and product guidance.
- Communicate customer interactions within assigned territories to outside sales representatives.
- Enter production orders accurately and expedite orders as required to meet customer deadlines.
- Performs in a manner that will prevent errors and omissions at both the customer level and internally.
- Prepare and process invoicing in a timely and accurate manner.
- Assist in training and on-boardingdepartmental personnel.
- High school diploma or equivalent.
- Prior experience in a customer service role.
Qualifications
Joining Wielands team gives you
- Benefits-Starting on Day 1!Including Medical Dental Vision Disability Life & more!
- Retirement Savings- 401(k) contribution match.
- Work/Life Balance- Paid Vacation & Holidays.
- Growth Opportunities- We have over 8000 employees worldwide and 35 locations in North America alone. Growth opportunities are limitless!
- Wellness Programs Wieland encourages participation in ourunique and personalized approach to wellness where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
- Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.
Wieland is anequal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The world's leading supplier of semi-finished copper and copper alloy products. Wieland drives the future through high-performance copper materials.
