Operations Analyst New Accounts Representative(SMBCADJP)

Brea, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Operations Analyst/ New Accounts Representative
Job Location: 100 South State Collage Boulevard Brea CA 92821
Job Duration: 3 Months Extension

Job Summary:

Reporting to the Branch Service Manager the New Accounts Representative is responsible for processing a variety of new accounts for customers including checking IRA CD and others. Collects required information from new account customers and completes account set up process including data input verifying references and documentation.
Processing account changes/supersedes and assists with daily audit certifications (ICRP) responsibilities.
New Accounts Representative provides information and answers questions regarding interest rates fees and bank policies.
May complete process to transfer accounts for customers.
Duties also include responding to customer inquiries and requests resolves complex customer issues operates a cash drawer daily processes various types of transactions and comply with all bank policies and procedures including service attendance and teller standards. Additionally New Accounts Representative makes appropriate referrals to cross-sell a variety of bank services.
Assures compliance with all Bank policies and procedures as well as all applicable state and federal banking regulations.

Principal Duties & Responsibilities:

Assists consumer and business customers in their selection of various accounts products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
Interview customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts savings accounts and certificates of deposit for processing.
Accurately processes all teller transactions which includes over the counter night drop courier and mail.
Operates computer terminal to process account activity determine balances and resolve problems within given authority.
The New Accounts Representative will be knowledgeable of the opening and servicing of the new account process including the gathering of proper documentation and the customer interview process. Cross sell products and services as opportunities are recognized in support of branch campaign programs.
Provides leadership and guidance to BSR staff. Communicates training or service concerns to Branch Service Manager.
Assist management with daily reports and the preparation of daily weekly and monthly reporting as assigned.
Support branch audit certifications (ICRP) processes as duties are assigned.
Complies with bank operations and security procedures and participates in all dual-control functions. Safety and security is always a priority.
Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
Records files scans updates information and sorts of mail or reports as required.
Gathers data and process various reports and callbacks.
Support branch audit certifications (ICRP) processes as duties are assigned.
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
Effective organizational and time management skills.
Ability to work with general supervision while performing duties.
Customer inquiries and requests resolve customer issues operate a teller drawer daily process various types of transactions and comply with all bank policies and procedures including service attendance and teller standards.
Other duties as assigned by Supervisor.

Position Specifications:
Education:

Associates Degree in Business or equivalent experience.

Experience:

3 or more years of new accounts experience; or the equivalent combination of education and experience.
Work related experience should consist of a financial institution operations sales or customer service background.

Skills/Qualifications:

Broad knowledge in new account documentations (i.e. Fiduciary Corporations etc.) Intermediate experience knowledge and training in branch operation activities terminology and products and services relating to retail and commercial account customers.
Broad knowledge of related state and federal banking compliance regulations and other Bank operational policies. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing spreadsheet and account opening software programs.
Intermediate typing skills to meet production needs of the position.
Broad knowledge of general office practices. Basic math skills; calculate interest and balance accounts; add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; locate routine mathematical errors; count currency coin and negotiable instruments in a timely manner.
Effective oral written and interpersonal communication skills with the ability to apply common sense to carry out instructions interpret documents understand procedures write reports and correspondence and speak clearly to customers and employees.
Looking for an experienced New Accounts Representative with emphasis on Fiduciary/Trust Accounts and experience in reading and understanding Legal docs used to open Fiduciary/Trust accounts.
Experience with Horizon Classic and XE is a bonus.

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Job Title: Operations Analyst/ New Accounts Representative Job Location: 100 South State Collage Boulevard Brea CA 92821 Job Duration: 3 Months Extension Job Summary: Reporting to the Branch Service Manager the New Accounts Representative is responsible for processing a variety of new accoun...

Job Title: Operations Analyst/ New Accounts Representative
Job Location: 100 South State Collage Boulevard Brea CA 92821
Job Duration: 3 Months Extension

Job Summary:

Reporting to the Branch Service Manager the New Accounts Representative is responsible for processing a variety of new accounts for customers including checking IRA CD and others. Collects required information from new account customers and completes account set up process including data input verifying references and documentation.
Processing account changes/supersedes and assists with daily audit certifications (ICRP) responsibilities.
New Accounts Representative provides information and answers questions regarding interest rates fees and bank policies.
May complete process to transfer accounts for customers.
Duties also include responding to customer inquiries and requests resolves complex customer issues operates a cash drawer daily processes various types of transactions and comply with all bank policies and procedures including service attendance and teller standards. Additionally New Accounts Representative makes appropriate referrals to cross-sell a variety of bank services.
Assures compliance with all Bank policies and procedures as well as all applicable state and federal banking regulations.

Principal Duties & Responsibilities:

Assists consumer and business customers in their selection of various accounts products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
Interview customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts savings accounts and certificates of deposit for processing.
Accurately processes all teller transactions which includes over the counter night drop courier and mail.
Operates computer terminal to process account activity determine balances and resolve problems within given authority.
The New Accounts Representative will be knowledgeable of the opening and servicing of the new account process including the gathering of proper documentation and the customer interview process. Cross sell products and services as opportunities are recognized in support of branch campaign programs.
Provides leadership and guidance to BSR staff. Communicates training or service concerns to Branch Service Manager.
Assist management with daily reports and the preparation of daily weekly and monthly reporting as assigned.
Support branch audit certifications (ICRP) processes as duties are assigned.
Complies with bank operations and security procedures and participates in all dual-control functions. Safety and security is always a priority.
Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
Records files scans updates information and sorts of mail or reports as required.
Gathers data and process various reports and callbacks.
Support branch audit certifications (ICRP) processes as duties are assigned.
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
Effective organizational and time management skills.
Ability to work with general supervision while performing duties.
Customer inquiries and requests resolve customer issues operate a teller drawer daily process various types of transactions and comply with all bank policies and procedures including service attendance and teller standards.
Other duties as assigned by Supervisor.

Position Specifications:
Education:

Associates Degree in Business or equivalent experience.

Experience:

3 or more years of new accounts experience; or the equivalent combination of education and experience.
Work related experience should consist of a financial institution operations sales or customer service background.

Skills/Qualifications:

Broad knowledge in new account documentations (i.e. Fiduciary Corporations etc.) Intermediate experience knowledge and training in branch operation activities terminology and products and services relating to retail and commercial account customers.
Broad knowledge of related state and federal banking compliance regulations and other Bank operational policies. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing spreadsheet and account opening software programs.
Intermediate typing skills to meet production needs of the position.
Broad knowledge of general office practices. Basic math skills; calculate interest and balance accounts; add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals; locate routine mathematical errors; count currency coin and negotiable instruments in a timely manner.
Effective oral written and interpersonal communication skills with the ability to apply common sense to carry out instructions interpret documents understand procedures write reports and correspondence and speak clearly to customers and employees.
Looking for an experienced New Accounts Representative with emphasis on Fiduciary/Trust Accounts and experience in reading and understanding Legal docs used to open Fiduciary/Trust accounts.
Experience with Horizon Classic and XE is a bonus.

#CareerBuilder #Monster #Dice #Indeed #LinkedIn