Safford, AZ IT AZDOT Information Technology Group (ITG) Technician PCLAN Technician
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Job Location:
Safford, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Location Requirement: Must be local to Safford AZ and able to report onsite daily at 8:00 am; remote/telecommuting is not permitted.
- Travel: Extensive daily travel throughout Arizona using an ADOT vehicle; occasional overnight stays for training/coverage.
- Certification & Background: Must have current AZ Drivers License with good driving record (39-month review required); must achieve ACJIS Certification and pass a full Arizona Criminal Justice Investigation including fingerprint and background check.
- Technical Support: Provide hands-on server and desktop support troubleshoot hardware and software issues and support customers on the ADOT network.
- Customer Service: Act as the face of ITG directly assisting internal customers and serving as a liaison to other ADOT divisions.
- Repairs & Maintenance: Perform warranty and non-warranty repairs on computers and printers; conduct preventive maintenance on client and server hardware/software.
- Training: Teach customers and new staff how to use and troubleshoot PC hardware/software and network peripherals.
- System Management: Install/configure PC hardware software and peripherals; implement software patches security fixes and validate system modifications.
- Deployments: Assist with major hardware/software deployments and assigned project tasks.
- Monitoring: Monitor system reliability/availability and ensure compliance with standards for software and documentation.
- Meetings & Training: Attend staff meetings; complete mandatory and assigned training classes.
- Technical Skills Required:
- General infrastructure and application knowledge
- Familiarity with ticketing systems and department procedures
- Proficiency in Microsoft products (OS & Office) Google Suite and computer hardware configuration/repair
- Knowledge of Ethernet networking and IT industry standards
- Advanced troubleshooting problem-solving and analysis skills
- Experience with Active Directory Windows 10 Server 2008/2012 backup solutions and MS System Center Operations Manager 2012 R2
- Experience: Minimum 4 years of current IT experience required.
- Education: Associate or Bachelors degree in a related field preferred.
- Location Requirement: Must be local to Safford AZ and able to report onsite daily at 8:00 am; remote/telecommuting is not permitted.
- Travel: Extensive daily travel throughout Arizona using an ADOT vehicle; occasional overnight stays for training/coverage.
- Certification & Background: Must have current AZ Drivers License with good driving record (39-month review required); must achieve ACJIS Certification and pass a full Arizona Criminal Justice Investigation including fingerprint and background check.
- Technical Support: Provide hands-on server and desktop support troubleshoot hardware and software issues and support customers on the ADOT network.
- Customer Service: Act as the face of ITG directly assisting internal customers and serving as a liaison to other ADOT divisions.
- Repairs & Maintenance: Perform warranty and non-warranty repairs on computers and printers; conduct preventive maintenance on client and server hardware/software.
- Training: Teach customers and new staff how to use and troubleshoot PC hardware/software and network peripherals.
- System Management: Install/configure PC hardware software and peripherals; implement software patches security fixes and validate system modifications.
- Deployments: Assist with major hardware/software deployments and assigned project tasks.
- Monitoring: Monitor system reliability/availability and ensure compliance with standards for software and documentation.
- Meetings & Training: Attend staff meetings; complete mandatory and assigned training classes.
- Technical Skills Required:
- General infrastructure and application knowledge
- Familiarity with ticketing systems and department procedures
- Proficiency in Microsoft products (OS & Office) Google Suite and computer hardware configuration/repair
- Knowledge of Ethernet networking and IT industry standards
- Advanced troubleshooting problem-solving and analysis skills
- Experience with Active Directory Windows 10 Server 2008/2012 backup solutions and MS System Center Operations Manager 2012 R2
- Experience: Minimum 4 years of current IT experience required.
- Education: Associate or Bachelors degree in a related field preferred.
Key Skills
- Computer Hardware
- IT Experience
- Tcp/IP
- LAN
- Mobile Devices
- Technical Writing
- Windows
- TCP
- DoD Experience
- Operating Systems
- Remedy
- Technical Support
