ITOM Developer &amp Integration SME

San Ramon, CA - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: ITOM Developer & Integration SME

Location: San Ramon CA/ Remote

Duration: Fulltime

Job details:

An ITOM (IT Operations Management) Developer and Integration Subject Matter Expert (SME) designs implements and integrates ITOM solutions to provide end to end visibility automation and operational efficiency across IT infrastructure and services.

Key Responsibilities

ITOM Development

Design configure and customize ITOM modules (Discovery Event Management Service Mapping AIOps Cloud Observability)
Develop scripts workflows and automation using platform-native tools (e.g. scripts flows orchestration)
Optimize CI/CD pipelines for ITOM-related deployments
Implement health dashboards KPIs and operational metrics

Integrations

Design and implement bi-directional integrations with:
Monitoring tools (SolarWinds SCOM Dynatrace AppDynamics Prometheus)
Cloud platforms (Azure AWS GCP)
Ticketing & ITSM tools
CMDB data sources
Use REST/SOAP APIs webhooks MID Servers and message queues
Ensure data normalization reconciliation and CMDB data quality

SME & Governance

Act as the technical authority for ITOM architecture and integrations
Define integration standards patterns and best practices
Troubleshoot complex production issues and performance bottlenecks
Support audits compliance and operational readiness

Core Skills & Technologies

ITOM Platforms

ServiceNow ITOM (Discovery Event Mgmt Service Mapping AIOps)
BMC Helix Micro Focus OpsBridge (optional/alternate)

Integration & Automation

REST / SOAP APIs
JSON XML
Webhooks MID Server architecture
Event ingestion & correlation
Orchestration & automation frameworks

Scripting & Tools

JavaScript (platform scripting)
Python / PowerShell (for integrations & automation)
SQL & CMDB data modeling
Git CI/CD pipelines

Cloud & Infrastructure

Azure / AWS monitoring & integrations
Kubernetes containers microservices
Network & server infrastructure fundamentals

Position: ITOM Developer & Integration SME Location: San Ramon CA/ Remote Duration: Fulltime Job details: An ITOM (IT Operations Management) Developer and Integration Subject Matter Expert (SME) designs implements and integrates ITOM solutions to provide end to end visibility automation and opera...