Master Scheduling Coordinator

Tuknik Government Services LLC a Koniag Government Services company is seeking a Master Scheduling Coordinator to support TGS and our government customer in Durham NC. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and objective of this task is to provide support to the Scheduling Control team at the clients 24-hour central computer center. The production scheduling control function is focused on:Mainframe Batch Production MonitoringMonitoring Enterprise Batch Operations (z/OS Unix Windows) Monitoring Data Exchange Operations Notifying the development community of critical batch outages that impact operations Implementing emergency changes Processing on-demand requestsThe Scheduling Control Team (SCT) performs 24/7 monitoring reporting problem determination escalation and assists with resolving production failures while interfacing with the development community and other components. Scheduling personnel also monitor the recycling of systems online CICS regions and the Central Version Processors (CVP).In addition the SCT processes emergency schedule and on-demand batch request coordinates the release of emergency batch software via the Batch Release Processing System (BRPS) or Urban Code Deploy (UCD) and is involved in the tracking and transmission of data to and from the agency via Data Exchange software in support of the operation maintenance management and documentation of a complex large-scale computer :Monitor batch production workloads located on z/OS mainframe and distributed platforms that produce data exchange data exchanges via data exchange software application packages (i.e. Control M TSO/ISPF Cyberfusion Managed File Transfer Connect: Direct) for failed or hung files and track the movement of files both inbound and outbound. Process batch production job requests received via online MS/PRS system for assigned mainframe and/or distributed and take corrective action to resolve operational batch production problems to ensure assigned batch production workload runs in its entirety and on time. Implement operational procedures using PCOM/TSO/ISPF and Control-M/Control-M/EM Scheduling Software when processing requests received via Master Scheduling/Production Request System (MS/PRS):Monitor assigned batch workload (i.e. z/OS distributed).Notify appropriate Point of Contact (POC) of abnormal job ends (abends) via phone email or IM as production performance data and monitor job stream restart and recovery routines as JCL overrides on mainframe as in analyzing trouble situations as it pertains to batch production failure caused by bad data database errors system failure technical support to SCT customers which include internal system staff as well as the external development community the latter of which is the focus of on assigned workload monitor the recycling of online CICS regions Central Version Processors (CVP) and system recycles/IPLs and perform associated batch workload holds and releases as JCL and process jobs for one or more computer systems as job streams for special production requests based on user online MS/PRS production request log for active requests and provide necessary updates in the system for assigned and maintain emergency batch software requests received at the Emergency Requests mailbox Establish CAPRS/Incident Management tickets documenting batch production failures encountered on assigned workload and reassign CAPRS/Incident Management records for all emergency batch software requests when received. Update emergency CAPRS/IM record with justification from the developer and generate the CMS record when completed for auditing Responsibilities: Experience with PCs running the most current Windows platform experience with MS Office suite of programs and computer operations experience in a mainframe operating systems software environment utilizing IBM Time Sharing Option (TSO) and IBM Interactive System Productivity Suite (ISPF). Experience is needed with some or all the following software packages: z/OS 1.4 (or higher) MVS/ESA-OS/390 JES3 V4 ISPF CICS OPS/MVS II JCL DB2 TCP/IP; Scheduling Software including but not limited to Control-M and Control-M Enterprise Manager; data exchange products including but not limited to Managed File Transfer Cyber Fusion and Connect: to and diagnoses problems through interaction with users and determine problem recognition research isolation and resolution steps. Escalate customer/application problems to functional or programming staff as needed and work directly with the support staff towards problem resolution. Use problem management database and help desk systems as the primary problem tracking and resolution tool. Understand and apply fundamental of customer service incident response problem response and change management. Education/Experience: High School Diploma and/or related advanced training and certifications such as A Certification. At least 4 years of experience in providing related IT support Must be ability to obtain a client sponsored HSPD-12 SuitabilityOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352