Zoom ProctorAcademic and Technology Support (Pool)
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Job Location:
Kingsport, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title: Zoom Proctor/Academic and Technology Support (Pool)
Employee Classification:Part-time/temporary
Institution:Northeast State Community College
Department: Multi-Campus Programs
Campus Location:Kingsport Gray & Elizabethton Campuses
Salary: $16.50 hourly up to 20 hours a week.
Job Summary
Reporting to the Administrative Coordinator the Zoom Proctor is responsible for monitoring Zoom rooms including distributing and collecting students assignments proctoring quizzes and troubleshooting Zoom equipment issues by following directions given by appropriate IT and technical support personnel. This is not a remote position.
Job Duties
Monitors Zoom Room including distributing or collecting students assignments proctoring quizzes/exams and troubleshooting Zoom equipment issues by following directions given by appropriate IT technical support personnel.
Provides Zoom training to faculty and appropriate staff on the assigned campus.
Assists students with questions and minor technical issues associated with the Learning Resource Center.
Assists faculty the campus director and other personnel as needed (providing instructional supplies making copies creating and posting signage preparing and sending interoffice mail answering the phones etc.)
Greets directs and assists visitors and students including directions to appropriate classroom or campus building as assigned.
Provides classroom or laboratory access as requested by the instructor(s).
Performs first-level diagnosis and troubleshooting support for end-users of technologies supported by the Colleges Media Services and IT units.
Assists with multimedia system technology installation maintenance troubleshooting and provides support to end-users.
Assists with preventative maintenance and inventory of on-site computer multimedia equipment and peripheral devices.
Completes other duties as assigned by supervision.
Minimum Qualifications
High school diploma or equivalent
Six months of clerical and/or customer service experience
Preferred Qualifications
An associate degree from an accredited institution
Three months school or work experience related to computer use including troubleshooting and maintenance
Conversational ability or fluency in a second language
Knowledge Skills and Abilities
Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
Additional Notes:
This position is not appropriate for telecommuting.
For assistance regarding the job ad application process or application status please contact the Office of Human Resources at or .
Special Instructions to Applicants: To be considered for a position at Northeast State you must create an online application. A resume cover letter and unofficial transcripts are optional. You can fill in your employment & education information without a resume if you dont have one prepared. You will be required to provide the contact information for a minimum of three (3) professional references. Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
