Oracle OCAs SME – CCaaS Migration Architect

Oakland, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Oracle OCAs SME CCaaS Migration Architect

Location: Remote

Duration: 6 Months

Employment Type: Contract

Pay Range: $80 to $85

Position Summary:

Enterprise-level SME to lead Oracle OCAs routing architecture for multi-year CCaaS migration. Own Wave-0 design inputs core routing configuration migration sequencing integration validation and knowledge transfer. Migrating from Genesys on-prem to Nice.

Core ResponsibilitiesArchitecture & Design

Define OCAs routing model (call flows queues skill groups IVR logic).
Translate business requirements into scalable routing patterns.
Establish reusable artifacts for multi-wave migrations.

Wave-0 & Migration Planning

Contribute to turnkey build definition.
Define migration sequencing and rollback strategy.
Map current dial plans and routing logic to OCAs framework.

Integrations

Validate integration with CCaaS platform APIs.
Ensure compatibility with CRM SSO CTI WFM reporting.
Oversee testing scripts and acceptance criteria.

Governance & Documentation

Create runbooks SOPs cutover checklists.
Establish naming/version control standards.
Define change governance model (business hours vs emergency).

Day-Two Enablement

Define operational support model post-go-live.
Train internal engineers on admin troubleshooting.
Provide escalation support during early migration waves.

Required Experience

Deep hands-on Oracle OCAs architecture configuration.
Led enterprise routing implementations.
Experience migrating on-prem to CCaaS environments.
Strong integration background (CRM SSO CTI reporting WFM).
Ability to drive documentation and executive-level design reviews.
Operates as strategic technical lead not tactical admin.

What Actually Matters Most

Migrating from Genesys on-prem to Nice.
Proven enterprise OCAs deployment experience.
CCaaS migration track record.
Architecture ownership in multi-site cutovers.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.