ServiceNow PM

Role: Service Now PM

Location: Sunnyvale CA (Onsite)

Long Term

Job Summary

For this role we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

• Managed end-to-end delivery of multiple AI and enterprise software programs (Workday FST Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering QA and business units.
• Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
• Established Jira and Confluence KPI tracking for bug closure velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
• Introduced structured change management and risk control processes using risk logs and technical debt registers reducing scope creep by 20% and accelerating ticket closure by 15%.
• Used Agile/hybrid best practices daily standups biweekly sprint retrospectives and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

• 10-12 years of strong hands-on project management experience with 4 years managing SAP projects.
• Program Leadership: Agile Waterfall Scrum Delivery
• Roadmapping Stakeholder Reporting KPI/OKR Tracking
• Change Management Risk Mitigation Cross-Functional Coordination
• Tools: Jenkins Asana Git Jira Confluence ServiceNow Smartsheet MS Project Postman Tableau

Behavioral Skills:

• Excellent Communication skills and collaboration skills
• Ability to propose and implement improvements in the system
• Ability to work with cross-functional stakeholders