HR IT Analyst

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

HRSD Operations & Business Support

Serve as the HRSD subject matter expert (SME) for HR Business stakeholders-translate HR process needs into platform requirements and configurations.
Triage analyze and resolve HRSD issues (cases requests tasks) and coordinate root-cause fixes.
Manage and optimize HR case lifecycle: intake categorization assignment SLAs escalations and closure.
Maintain and improve HR Knowledge Base (articles lifecycles feedback loops) to drive case deflection and self-service adoption.
Support HR portals/catalogs service items and HR workflows to ensure intuitive employee experience.

Platform Liaison & Delivery

Partner with the ServiceNow platform team to deliver enhancements: requirement gathering backlog grooming solution design configuration testing and release coordination.
Write clear functional specs user stories acceptance criteria and test cases; participate in demos and UAT.
Validate platform changes against HR policies security compliance and data privacy (PII/PHI) requirements.
Coordinate deployments with change management processes; ensure proper documentation versioning and rollback plans.

Configuration & Administration (HRSD)

Configure and maintain HR services HR profiles lifecycle events HR case/workflow models COE definitions and data models.
Administer HRSD security: user/role assignments entitlements COE scopes data segmentation and HR data access controls.
Maintain HR catalog items forms (UI policies client scripts) and automation (flows workflows decision tables).
Monitor platform health for HRSD (queue backlogs SLAs performance dashboards integration errors).

Reporting & Insights

Build and maintain HRSD dashboards and reports (volumes SLA attainment turnaround time KPIs).
Provide insights and recommendations to reduce case volumes improve resolution time and enhance employee experience.

Stakeholder Management & Enablement

Act as the point of contact for HR service owners and HR operations leads.
Conduct knowledge transfer training and playbooks for HR agents and super users.
Facilitate workshops for process discovery continuous improvement and roadmap planning.

Qualifications

Must-have

3 7 years supporting HR processes and systems with 2 years hands-on in ServiceNow HRSD (case management COEs lifecycle events HR services security).
Experience translating business needs into ServiceNow configurations flows/workflows and catalog/forms.
Strong understanding of HR data privacy access controls and compliance requirements.
Proficiency in backlog management user stories UAT and change/release management.
Strong communication and stakeholder management skills across HR IT and InfoSec.

Nice-to-have

Exposure to integrations with Workday / SAP SuccessFactors / Oracle HCM (via IntegrationHub MID Server APIs).
Experience with Knowledge Management Virtual Agent Employee Center / EC Pro and document generation (e.g. DocGen).
ServiceNow certifications (e.g. CSA CAD HRSD-specific certs) ITIL foundation.
Familiarity with analytics/dashboards performance SLAs and operational metrics.

Experience with lifecycle events (onboarding transfers offboarding) employee journeys and policy automation

HRSD Operations & Business Support Serve as the HRSD subject matter expert (SME) for HR Business stakeholders-translate HR process needs into platform requirements and configurations. Triage analyze and resolve HRSD issues (cases requests tasks) and coordinate root-cause fixes. Manage and opt...